IVR Service
Answer every call like a pro.
Improve your customers' communication experience with a professional interactive voice response (IVR) greeting by CloudShope.
- Single-level and multi-level menus
- Time- and team-based call routing
- Inbound and outbound IVR
- Real-time agent-wise reports
7-day free trial · No credit card required
What is interactive voice response?
An IVR takes input from the caller's phone keypad and responds with an interactive, pre-recorded message. Callers get the feel of a one-to-one conversation with no wait time.
It keeps your customer care number available 24x7: the system is always ready to greet callers, and transfers calls to your team during working hours.
How businesses use IVR
An IVR creates a comfortable, interactive experience for every caller.
Improve efficiency
Automating calls streamlines your processes and frees staff to focus on more important work.
Order status checks
Customers track an order in two steps — call your number and key in their user ID.
Better customer experience
Smart matching connects each caller with the right domain expert for a tailored experience.
Easy updates
Widely used by online platforms to confirm payments for tickets, home deliveries and more.
Cash-on-delivery verification
Shipping COD orders unverified is expensive — a simple IVR confirms each order first.
Local-language support
Callers from every region get the same support, without language barriers.
Be available after hours
No 24x7 support team? Let the IVR answer calls that arrive outside working hours.
Gather feedback
Quick, interactive feedback collection that spares your staff repetitive calls.
Personalisation
Tailor the flow to each caller — for example, a shorter greeting for repeat callers.
Types of IVR
Single-level IVR
The simplest IVR: one input decides the response, adding a single layer to your call flow.
Multi-level IVR
A nested IVR that breaks a long list of options into smaller, easier-to-navigate menus.
Custom dial-plan IVR
A flow built around your exact requirements when the standard menus aren't enough.
How it works
Immediate attention for every caller, in three simple steps.
Customer dials your business number
They call the number on your ad, website or app.
They hear a greeting and prompts
A custom greeting plays and the caller is asked to choose an option on the keypad.
The request is handled
The caller is connected to a support expert, or hears what they asked for — like their account balance.
Why your business needs an IVR number
Smart call routing
Route calls by time of day and by team.
Sound professional
Every caller hears a clear, concise welcome greeting.
Route calls with ease
Callers press a few keys to reach the right department.
Support remote working
Your team can take calls from anywhere with a CloudShope IVR number.
Scale with ease
Add or remove agents in a click and grow call volumes without worry.
Reports and analytics
Real-time, agent-wise reporting and call analytics.
Inbound and outbound IVR
Inbound calls
In demand for customer support and order tracking — route callers to the right department, send information by SMS and more.
Outbound calls
An automated message plays when the person answers and can capture their keypad responses — ideal for feedback and surveys.
What you can use IVR automation for
Large-scale hiring
Run the first screening of candidates by IVR, so recruiters can focus on the strongest applications.
Customer feedback
Collect feedback efficiently, let customers choose their language, and learn what they want.
Market research surveys
Survey a large audience quickly with minimal staff effort, and spot purchase trends in the data.
Related articles
The CloudShope advantages
Why CloudShope is considered one of the most reliable cloud communications companies in India and Southeast Asia.
Highly Secure
ISO 27001:2013 certified information security management system.
Superior Quality
Best success rates, voice quality and reduced latency.
Superior Reliability
Best in class uptimes of 99.94% including operator uptimes.
Patented Solutions
Gain competitive advantage from patented products.
Scale at Ease
Grow at will, expand without worrying about infrastructure.
Best Support
18×7 customer support via phone, email and Twitter.
Frequently asked questions
Didn't find your question? Write to support@cloudshope.com.
CloudShope is a provider of enterprise-grade cloud telephony solutions. We work only with businesses and build communication setups that fit each company's needs, replacing traditional phone systems.
An IVR is a pre-recorded voice menu that plays when someone calls (or right after a greeting) and responds to keypad inputs or voice commands. It can span multiple levels, like a flow chart, gathering basic details for a live agent — or answering simple queries with no agent needed.
It uses DTMF (dual-tone multi-frequency) — the tones each key makes, which are recognised on the other end as input. You set up options, recordings and the flow in CloudShope's portal. AI and voice inputs are increasingly used to improve the experience too.
Three: single-level IVR, which takes one input before routing or disconnecting; multi-level IVR, which works across several levels; and custom dial-plan IVR, built around your requirements.
Yes, in two ways. We can give you a virtual number that your existing number forwards calls to, and run the IVR on it. Or you can port your number to CloudShope, which avoids forwarding issues when your number is from a different telecom circle.
A robotic-voice IVR can be live within four working hours. An IVR with human voice recordings takes 24–48 hours.
Yes, from our in-house team at support@cloudshope.com. Network issues can depend on the telecom operator, but we resolve every query as fast as we can.
Email your questions or suggestions to support@cloudshope.com — we're happy to help.
Try CloudShope's smart IVR free
Start your 7-day free trial and set up your first call flow today.