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AN IVR is a technology design that takes user input via mobile keypad and generates an interactive pre-recorded response to it. It gives the user the comfort of 1-1 interaction with no wait time. It makes your customer care number available 24X7 where computer is always ready to greet your customers and transfer the call to you in your working hours.Contact Us
IVRs help businesses by creating a comfortable interactive environment for the users.
Automating your calls via an IVR system not only helps in streamlining your processes but also provides your staff the freedom to focus on other more important activities.
Tracking orders is easier than ever with the new IVR technology. Customers can track their orders in two easy steps - by calling the provided contact number and punching in their user ID.
Our IVR system comes with a smart feature that helps in better matching of customers with related domain experts. This helps in providing a customized user experience for each of our customers.
The easy update method is frequently used by a large number of online platforms for the payment of services availed online such as booking movie tickets, ordering home delivery, etc.
Providing cash on delivery without order verification can lead to huge expenses for the company. Most sites have switched to a simple IVR system for order verification
Language inclusivity is one of the most selling features of an IVR system. Customers from different regions can get the same support without worring about language barriers.
In case your company does not have a 24*7 customer support, you can set up an IVR system to respond to calls received during hours of unavailability.
IVR systems are excellent tools for gathering feedback. It’s quick and interactive and improves the customer experience while also saving the regular staff from repetitive tasks.
The IVR systems can be tailored to every customer, making them feel more relevant. The welcome greeting can be changed to a shorter message for later calls
This IVR is perfect for cases that can generate a response on the basis of one single input. It is the simplest type of IVR which only adds one layer to your call flow.
A nested IVR that streamlines the customer interaction by fragmenting a long list of input messages into smaller lists that can be managed better.
A hassle-free process that guarantees immediate consumer attention in a few simple steps.
The customer dials a business phone number either on your ad, website, or application.
The customer is asked for their DTMF input. Then they hear custom greetings.
For example, the customer gets connected to a support expert or gets the details of their account balance.
IVR systems can be used to smartly route your calls in a time-based and team-based manner.
Every customer gets a prime user experience with a clear and concise welcome greeting.
Just dial press in a few keys to get directed to your desired channel.
Work in any region without worry with Cloudshope’s IVR Number.
The Cloudshope’s IVR comes with a choice of adding/ removing agents at the click of a button. You can also use it to scale your calls without any worries!
Real-time agent-wise reporting and call analytics.
Consider a human receptionist answers 3000 calls a month, and is being paid a salary of Rs.20,000. Here is a representation of your savings potential if an IVR replaces a human
Monthly Cost for IVR ( fully automated IVR at ₹0.6p/min)
Monthly human receptionist cost
Your savings per month
Disclaimer: Extra charges applicable for toll free numbers
Disclaimer: Call rates vary based on volumes
Inbound IVR systems are largely in demand for customer support, order tracking, and related domains. They can be used to reroute the call to the right department, to send information via SMS, and more.
IVRs can also be used for outbound calls, meaning that an automated message is played when the person on the other end responds. These messages can be used to accept input responses from the user. They are largely used for feedback systems and surveys.
Large-scale hiring can be streamlined super easily with the help of IVR systems. These can be used to perform the initial screening of candidates, thus saving the efforts of the recruiting team to only focus on prime applications.
IVR is one of the most efficient techniques for collecting feedback. It gives the consumers the agency of language choices, while also saving the staff from repetitive tasks. You can make your business better by knowing what your customers want.
IVRs can be used to conduct efficient surveys with minimum efforts. You can survey a larger demographic in a short span of time with minimal human labor. A larger data set can then be used to establish better trends in purchase behavior throughout your demography.
What they say about our services
Cloudshope has helped us in setting our telephony system from scratch. Perfect service by highly professional sales and support staff. Simply uncomparable and unbeatable in both prices and quality of service
I was surprised by the flawless service that I was provided. Cloudshope Virtual Receptionist with its local number offering has helped my business make unprecedented profits by improving our working capabilities.
Very first business principle is 'never miss an opportunity'. Cloudshope is an absolutely perfect solution to follow that principle - at least for the opportunity that comes over phone calls. Its Toll-Free number and IVR service has delivered some amazing results for me.
Cloudshope toll-free number has streamlined my business to a larger extent. It's 24*7 customer support makes it the best service provider in their industry. Till now, we haven't faced any issue with the service and we are hopeful for the future as well
The quality of Cloudshope's voice broadcasting service was really impressive. We are now looking forward to having a long-term partnership with them
Cloudshope Virtual Receptionist with its local number offering has helped my business make unprecedented profits by improving our working capabilities. It's 24*7 customer support makes it the best service provider in their industry.
IVR flows for different industries, Best practices for effective IVR scriptsGo to Blog
Why Cloudshope is considered as the most reliable cloud communications company in India and Southeast Asia
ISO 27001:2013 certified information security management system
Best success rates, voice quality and reduced latency
Best in class uptimes of 99.94% including operator uptimes
Gain competitive advantage from patented products
Grow at will, expand without worrying about infrastructure
18×7 customer support via phone, email and Twitter
We take away some of the biggest pain points of traditional systems like EPABX.