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What is a Call Masking?

Call Masking enables businesses to carry out their customer communications (calls, SMS) over the internet, without the need for an on-prem PBX phone system. It is easier to set up and maintain, cost-efficient and gives businesses more control and visibility into their operations.

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How It Works

Guide your customers to resolve their queries faster.

how it works
1

Driver/Executive gets assigned to a customer

Clicking on the ‘call customer’ button in the app, automatically makes a call to Cloudshope’s virtual number.

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2

Cloudshope reaches your server

Cloudshope pings your server with the driver’s/ executive’s details. Your server returns the corresponding customer’s number

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3

Cloudshope Dials Customer Number

Cloudshope’ connects the assigned executive to the respective customer

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4

Customer Number Masked

Customer/passenger numbers are masked from drivers/executives as virtual number acts as a bridge between the parties

Advantages of Call Masking

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Ensure Customer Privacy

Give your customers the luxury of privacy by our call masking technology.

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In-platform Transactions

Call masking is also the best way to avoid off-platform transactions thereby allowing you to monetize better

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Track & Analyse

Track, record and analyse all your customer conversations to gain insights in real-time

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Cost Effective

Call your customers without depleting your employees’ mobile balance. Connecting them via Cloudshope is more cost efficient

How Businesses use Call Masking

We serve these services for betterment of your business

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Managing Vendor & Buyer Conversations

For a marketplace, it’s critical to track and manage all the leads. It’s also important to prevent conversations from going off the platform. Number masking for communication can greatly help you achieve both.

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Driver and Customer Communication

Using number masking ensures that customer information is not shared with the drivers. This helps in protecting the customer’s privacy and to prevent misuse of sensitive data.

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Last-mile Delivery Tracking

Phone number masking feature allows the delivery agent to reach the customer over a call in case they need to without having access to their phone number.

How Businesses Use Our Call Masking Services

Take a glimpse of how business use Cloudshope’s services to touch lives on a day to day basis.

Industries That Uses Call Masking Service

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Cab & Bike Aggregators

Using Number Masking, companies ensure that sensitive customer information is not shared with drivers. This adds to the safety of the passenger when traveling.

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Marketplace

It’s crucial to use number masking for lead tracking and prevent conversations to move out of the platform. So, what are you thinking? Take leverage of these services with Cloudshope.

Unlimited Channels
Ecommerce, 3PL and Food Delivery

Number masking allows delivery agents to connect with customers without revealing contact details. This is enables companies to safeguard customer privacy and be compliant with the PDPA and other similar laws.

Most Innovative Companies Use Cloudshope

What they say about our services

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Mobile Number Masking

Mobile numbers have become a person's identity. The onus is on businesses to ensure that the privacy of their customers is protected.

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Mobile Number Masking

The Cloudshope Advantages

Why Cloudshope is considered as the most reliable cloud communications company in India and Southeast Asia

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Highly Secure

ISO 27001:2013 certified information security management system

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Superior Quality

Best success rates, voice quality and reduced latency

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Superior Reliability

Best in class uptimes of 99.94% including operator uptimes

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Patented Solutions

Gain competitive advantage from patented products

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Scale at Ease

Grow at will, expand without worrying about infrastructure

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Best Support

18×7 customer support via phone, email and Twitter

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We take away some of the biggest pain points of traditional systems like EPABX.

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