Call Masking Solution for Your Business

What is a Call Masking?

Call Masking enables businesses to carry out their customer communications (calls, SMS) over the internet, without the need for an on-prem PBX phone system. It is easier to set up and maintain, cost-efficient and gives businesses more control and visibility into their operations.

How It Works

Guide your customers to resolve their queries faster.

Driver/Executive gets assigned to a customer

Clicking on the ‘call customer’ button in the app, automatically makes a call to Cloudshope’s virtual number.

Cloudshope reaches your server

Cloudshope pings your server with the driver’s/ executive’s details. Your server returns the corresponding customer’s number

Cloudshope Dials Customer Number

Cloudshope’ connects the assigned executive to the respective customer

Customer Number Masked

Customer/passenger numbers are masked from drivers/executives as virtual number acts as a bridge between the parties

Advantages of Call Masking

Ensure Customer Privacy

Give your customers the luxury of privacy by our call masking technology.

In-platform Transactions

Call masking is also the best way to avoid off-platform transactions thereby allowing you to monetize better

Track & Analyse

Track, record and analyse all your customer conversations to gain insights in real-time

Cost Effective

Call your customers without depleting your employees’ mobile balance. Connecting them via Cloudshope is more cost efficient

How Businesses use Call Masking

We serve these services for betterment of your business

Managing Vendor & Buyer Conversations

For a marketplace, it’s critical to track and manage all the leads. It’s also important to prevent conversations from going off the platform. Number masking for communication can greatly help you achieve both.

Driver and Customer Communication

Using number masking ensures that customer information is not shared with the drivers. This helps in protecting the customer’s privacy and to prevent misuse of sensitive data.

Last-mile Delivery Tracking

Phone number masking feature allows the delivery agent to reach the customer over a call in case they need to without having access to their phone number.

How Businesses Use Our Call Masking Services

Take a glimpse of how business use Cloudshope’s services to touch lives on a day to day basis.

Industries That Uses Call Masking Service

Cab & Bike Aggregators

Using Number Masking, companies ensure that sensitive customer information is not shared with drivers. This adds to the safety of the passenger when traveling.

Marketplace

It’s crucial to use number masking for lead tracking and prevent conversations to move out of the platform. So, what are you thinking? Take leverage of these services with Cloudshope.

Ecommerce, 3PL and Food Delivery

Number masking allows delivery agents to connect with customers without revealing contact details. This is enables companies to safeguard customer privacy and be compliant with the PDPA and other similar laws.

Most Innovative Companies Use Cloudshope

What they say about our services

Cloudshope has helped us in setting our telephony system from scratch. Perfect service by highly professional sales and support staff. Simply uncomparable and unbeatable in both prices and quality of service

Mudit Sahani

Former Associate Director -ITC Ltd

I was surprised by the flawless service that I was provided. Cloudshope Virtual Receptionist with its local number offering has helped my business make unprecedented profits by improving our working capabilities.

Trimurti Homes

Marketing Director -Tata Health

Very first business principle is 'never miss an opportunity'. Cloudshope is an absolutely perfect solution to follow that principle - at least for the opportunity that comes over phone calls. Its Toll-Free number and IVR service has delivered some amazing results for me.

Jatin Gupta

Proprietor - Marico

Cloudshope toll-free number has streamlined my business to a larger extent. It's 24*7 customer support makes it the best service provider in their industry. Till now, we haven't faced any issue with the service and we are hopeful for the future as well

Ratash Kartikh

Founder - GLIDEC Elevator & Escalators Pvt. Ltd.

The quality of Cloudshope's voice broadcasting service was really impressive. We are now looking forward to having a long-term partnership with them

Ravindra Fegade

Digital Marketing Manager - Bharat Petroleum

Cloudshope Virtual Receptionist with its local number offering has helped my business make unprecedented profits by improving our working capabilities. It's 24*7 customer support makes it the best service provider in their industry.

Kishore Dutta

Marketing Director -The George Institute for Global Health

View All Customers

Mobile Number Masking

Mobile numbers have become a person's identity. The onus is on businesses to ensure that the privacy of their customers is protected.

The Cloudshope Advantages

Why Cloudshope is considered as the most reliable cloud communications company in India and Southeast Asia

Highly Secure

ISO 27001:2013 certified information security management system

Superior Quality

Best success rates, voice quality and reduced latency

Superior Reliability

Best in class uptimes of 99.94% including operator uptimes

Patented Solutions

Gain competitive advantage from patented products

Scale at Ease

Grow at will, expand without worrying about infrastructure

Best Support

18×7 customer support via phone, email and Twitter

Try Cloudshope’s Missed Call Solution Free for 15 days

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Frequently Asked Questions

Got Any Questions? Read Here! Before You Contact Us. ...

It’s a privacy solution that pretty much masks the actual phone numbers of one or both the parties communicating with each other, i.e., the caller and receiver. A pool of virtual numbers is used in rotation as the respective caller IDs. Basically, both parties see random numbers in place of actual numbers.

When a customer contacts a service provider, he gets in touch with them through a virtual number provided by Cloudshope. An available agent is assigned from the service provider’s server, and s/he is allotted a caller ID taken from a pool of Cloudshope-provided virtual numbers. Thus, both parties get to see the same number.

Yes. You may choose to show a different number from the one you are using, or someone calling you may decide to similarly disguise their number. There are two types of number masking: One-way and two-way. In the case of the former, the server initiates one call and the connected party gets to see a virtual number. In the case of the former, the server initiates two outbound calls at the same time and bridges them together.

Speak to our sales team right away and tell them your business needs. Our solution experts will suggest plans and customisation. Remember, wherever a privacy need arises, number masking can be used.

Find out how Cloudshope can work for you. Set Up A Call.

We take away some of the biggest pain points of traditional systems like EPABX.

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Call Masking