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Call Masking enables businesses to carry out their customer communications (calls, SMS) over the internet, without the need for an on-prem PBX phone system. It is easier to set up and maintain, cost-efficient and gives businesses more control and visibility into their operations.Contact Us
Guide your customers to resolve their queries faster.
Clicking on the ‘call customer’ button in the app, automatically makes a call to Cloudshope’s virtual number.
Cloudshope pings your server with the driver’s/ executive’s details. Your server returns the corresponding customer’s number
Cloudshope’ connects the assigned executive to the respective customer
Customer/passenger numbers are masked from drivers/executives as virtual number acts as a bridge between the parties
Give your customers the luxury of privacy by our call masking technology.
Call masking is also the best way to avoid off-platform transactions thereby allowing you to monetize better
Track, record and analyse all your customer conversations to gain insights in real-time
Call your customers without depleting your employees’ mobile balance. Connecting them via Cloudshope is more cost efficient
We serve these services for betterment of your business
For a marketplace, it’s critical to track and manage all the leads. It’s also important to prevent conversations from going off the platform. Number masking for communication can greatly help you achieve both.
Using number masking ensures that customer information is not shared with the drivers. This helps in protecting the customer’s privacy and to prevent misuse of sensitive data.
Phone number masking feature allows the delivery agent to reach the customer over a call in case they need to without having access to their phone number.
Take a glimpse of how business use Cloudshope’s services to touch lives on a day to day basis.
Using Number Masking, companies ensure that sensitive customer information is not shared with drivers. This adds to the safety of the passenger when traveling.
It’s crucial to use number masking for lead tracking and prevent conversations to move out of the platform. So, what are you thinking? Take leverage of these services with Cloudshope.
Number masking allows delivery agents to connect with customers without revealing contact details. This is enables companies to safeguard customer privacy and be compliant with the PDPA and other similar laws.
What they say about our services
Cloudshope has helped us in setting our telephony system from scratch. Perfect service by highly professional sales and support staff. Simply uncomparable and unbeatable in both prices and quality of service
I was surprised by the flawless service that I was provided. Cloudshope Virtual Receptionist with its local number offering has helped my business make unprecedented profits by improving our working capabilities.
Very first business principle is 'never miss an opportunity'. Cloudshope is an absolutely perfect solution to follow that principle - at least for the opportunity that comes over phone calls. Its Toll-Free number and IVR service has delivered some amazing results for me.
Cloudshope toll-free number has streamlined my business to a larger extent. It's 24*7 customer support makes it the best service provider in their industry. Till now, we haven't faced any issue with the service and we are hopeful for the future as well
The quality of Cloudshope's voice broadcasting service was really impressive. We are now looking forward to having a long-term partnership with them
Cloudshope Virtual Receptionist with its local number offering has helped my business make unprecedented profits by improving our working capabilities. It's 24*7 customer support makes it the best service provider in their industry.
Mobile numbers have become a person's identity. The onus is on businesses to ensure that the privacy of their customers is protected.Read More
Why Cloudshope is considered as the most reliable cloud communications company in India and Southeast Asia
ISO 27001:2013 certified information security management system
Best success rates, voice quality and reduced latency
Best in class uptimes of 99.94% including operator uptimes
Gain competitive advantage from patented products
Grow at will, expand without worrying about infrastructure
18×7 customer support via phone, email and Twitter
We take away some of the biggest pain points of traditional systems like EPABX.