Call Center Solution
A call center that runs in the cloud
Get started in a few minutes and scale as you wish — no more struggling with the shortcomings of traditional systems like EPABX.
- One easy-to-remember customer number
- Multi-level IVR and smart call routing
- Call recording and daily email reports
- Set up from the dashboard, no specialist needed
7-day free trial · No credit card required
What is call center software?
Call center software lets a business handle its customer communication — calls and SMS — over the internet, without an on-premise PBX phone system.
It is easier to set up and maintain, costs less, and gives you more control and visibility into how your team talks to customers.
How it works
Help your customers resolve their queries faster, in four steps.
One customer-facing number
Give customers a single, easy-to-remember number and use it across all your collateral.
Get a CloudShope phone
Take a virtual number from CloudShope and divert every call from your customer-facing number to it.
Customise the call flow
From the dashboard, set an IVR greeting, add a voicemail option, set office hours and more.
Route calls to the right agents
Smart routing sends each call to the right agent based on the caller's input and your team's availability.
Why a cloud contact center
Cost effective
Nothing to spend on infrastructure, setup or maintenance.
No specialist required
Change your call flows and setup yourself — no dedicated team needed to run it.
Exhaustive analytics
Daily reports and analytics track customer conversations and agent performance.
Scale at ease
Add agents, numbers and channels as you grow, without new hardware.
Quick setup
Go live in minutes — pick a number, set your call flow and start taking calls.
EPABX vs cloud telephony
A traditional EPABX means high installation costs, a slow setup, dependence on a vendor, agents chained to their desks and no insight into your calls.
Cloud telephony turns each of those around:
- No installation cost
- Quick setup
- Real-time updates
- Keeps your team mobile
- In-depth reporting, with call recordings in your inbox
What you get from our call center solution
Multi-level IVR
Give callers a seamless, professional experience every time, personalised to your business.
Auto dialer
Remove manual dialing so agents get more done in less time.
Automated calls & SMS
Run automated IVR calls to track marketing ROI, collect feedback, confirm COD orders and more.
Call recording
Record and monitor calls to train agents, resolve disputes and make data-driven decisions.
Visual drag-and-drop builder
Build anything from a simple IVR to complex call functions with our visual App Builder.
Daily email reports
A daily report with call statistics for your company, each agent and each group.
Call analytics
Think Google Analytics for your calls — the status of every call and SMS in each campaign.
Real-time notifications
Stay informed about your business calls and get notified at the right time.
Conditional call routing
When lines are busy, calls are routed onward automatically so customers aren't left waiting.
Live call transfer
Agents can hand a live call to a colleague or supervisor without the caller having to call back.
Missed call services
Capture leads, votes and feedback from a missed call — free for the caller.
Unlimited channels
Take as many simultaneous calls as you need, without adding lines.
Integrations
Switching between platforms to look up customer information slows agents down. CloudShope connects with the tools your team already uses, so the context they need is right there during the call.
Related articles
The CloudShope advantages
Why CloudShope is considered one of the most reliable cloud communications companies in India and Southeast Asia.
Highly Secure
ISO 27001:2013 certified information security management system.
Superior Quality
Best success rates, voice quality and reduced latency.
Superior Reliability
Best in class uptimes of 99.94% including operator uptimes.
Patented Solutions
Gain competitive advantage from patented products.
Scale at Ease
Grow at will, expand without worrying about infrastructure.
Best Support
18×7 customer support via phone, email and Twitter.
Frequently asked questions
Didn't find your question? Write to support@cloudshope.com.
CloudShope is a provider of enterprise-grade cloud telephony solutions. We work only with businesses and build communication setups that fit each company's needs, replacing traditional phone systems.
CloudShope is built to be secure, and we take a number of steps to keep your conversations private.
CloudShope gives you a new number to receive calls. To keep using your existing number, set it to forward calls to your CloudShope number.
CloudShope suits any business, especially those that don't want the overhead of on-premise hardware and software. As Software-as-a-Service there is no equipment to buy, and smaller businesses get a big-company image through the virtual receptionist. Our sales team can walk you through the options for your needs.
Yes — have your greetings recorded professionally and upload them to your profile.
No upfront capital expenditure, a lower total cost of ownership, easy upgrades, better service delivery, easier customisation and scaling, more productive users, simpler administration, and instant access to new business applications.
Yes, if you are ready to move to a full-featured CloudShope setup.
Crystal clear. Our service runs on advanced systems and equipment built for consistent voice quality.
CloudShope is fully hosted — we manage all the software and systems behind your business communications. There is no software to install, no upgrades to keep up with and no added costs.
Very little — usually 10 to 15 minutes.
Absolutely. CloudShope works well across multiple offices and locations.
Try CloudShope's call center solution free for 7 days
Set up your number and call flow in minutes, and see how your team handles every call.