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What is a Call Center Solution Software?

Enables businesses to carry out their customer communications (calls, SMS) over the internet, without the need for an on-prem PBX phone system. It is easier to set up and maintain, cost-efficient and gives businesses more control and visibility into their operations.

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How It Works

Guide your customers to resolve their queries faster.

how it works
1

Customer facing number

Have a single number that your customers can reach out to you on. This number needs to be easy to remember and used in all your collaterals.

Customer facing
2

Get a Cloudshope phone

Get a Cloushope phone (virtual number) from Cloudshope. Divert all calls from your customer facing number to the your Cloushope phone

Customise the call
3

Customise the call flow in dashboard

Personalize the call flow to ensure customers have a great experience. Create an IVR greeting, add voicemail option, set office hours etc.

flow in dashboard
4

Route calls to the right agents

Smart call routing diverts calls to the right agents based on your customer’s input and the team’s availability.

Why A Cloud Contact Center Software

Center Software

Cost Effective

No spending on infrastructure, set up or maintenance.

maintenance

No specialist required

You can make changes to your call flows and set up without a dedicated team or person to monitor it

specialist

Exhaustive Analytics

With in-depth daily reports and analytics, you can keep track of customer conversation and agent performance

Analytics

Scale at Ease

You can make changes to your call flows and set up without a dedicated team or person to monitor it

Ease

Quick Setup

With in-depth daily reports and analytics, you can keep track of customer conversation and agent performance

Benefits Of Contact Center Software

EPABX

Installation

High Installation Cost

Setup

Slow Setup

dependant

Makes you dependant

Desk

Chained To the Desk

Insights

No Insights

VS

Cloud Telephony

Telephony

No Installation Cost

Quick

Quick Setup

Real-time

Real-time Updates

You Mobile

Keeps You Mobile

Reporting

In-depth Reporting

Easy Call Tracking & Analytics

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Improve your product/service using call recordings of your toll free numbers, available in your inbox

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What You Get From Call Center Solutions

We serve these services for betterment of your business

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Multi-level IVR

Give your customers a seamless experience every time they call you. Personalize, customize, sound professional with our IVR solutions.

Auto Dialer
Auto Dialer

Our auto dialer software helps streamline your calling process. It removes the need for manual dialing, allowing agents to get more done in less time.

Automated
Automated Calls & SMS

You can make automated IVR calls to track marketing ROI, collect customer feedback, confirm COD orders, etc.

Recording
Call Recording

Our call center software allows you to record calls, monitor them and make better business decisions. Helps in training agents, customer dispute resolution and taking data driven business decisions to offer a great customer experience.

Visual
Visual drag-drop APIs

With Cloudshope, you can do anything from creating a simple IVR to complicated call functions using our visual APIs or ‘App Builder’ as we like to call it.

Email
Daily Email Reports

Know exactly how your team is performing over phone calls. Get a detailed daily report with call statistics for your company and individual agents as well as groups.

Call
Call Analytics

Think Google Analytics for your calls with our call center software. Get detailed analytics on all the campaigns you run with information on the status of each call and SMS.

Real-time notifications
Real-time notifications

With our call center software, stay informed about your business calls and serve your customers better. Get notified at the right time.

Conditional
Conditional Call Routing

Missed call is an easy way for NGOs to garner support for their cause. Your call will be routed if the lines are busy. Cloudshope doesn’t let customers wait.

Call Transfer
Live Call Transfer

This works brilliantly especially in the case of people who do not have access to the internet or any other forms of communication. A simple mobile phone is the primary way for them to reach out to people.

Missed Call
Missed Call Services

Media and TV shows have made the best use of missed call marketing campaigns to build non-intrusive engagement with customers.

Unlimited Channels
Unlimited Channels

Missed call is an easy way for NGOs to garner support for their cause. Cloudshope provides you an advantage of unlimited channels.

How Businesses Use Our Call Center Solution Services

Take a glimpse of how business use Cloudshope’s services to touch lives on a day to day basis.

Most Innovative Companies Use Cloudshope

What they say about our services

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Integrations

We know how difficult it is for agents to switch platforms to access certain information. To remove the need for switching platforms..

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Integrations

The Cloudshope Advantages

Why Cloudshope is considered as the most reliable cloud communications company in India and Southeast Asia

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Highly Secure

ISO 27001:2013 certified information security management system

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Superior Quality

Best success rates, voice quality and reduced latency

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Superior Reliability

Best in class uptimes of 99.94% including operator uptimes

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Patented Solutions

Gain competitive advantage from patented products

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Scale at Ease

Grow at will, expand without worrying about infrastructure

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Best Support

18×7 customer support via phone, email and Twitter

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Try Cloudshope’s Call Center Solution Free for 15 days
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Find out how Cloudshope can work for you. Set Up A Call.

We take away some of the biggest pain points of traditional systems like EPABX.

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