Importance of IVR for Hotel Business | CloudShope Technologies

How IVR Can Help Me in My Hotel Business ?

Hotels use technology to enhance customer experience, make huge returns, but lose the reputation of a high end property due to unprofessionalism among others. Twelve Happy Experiences Can Just Overcome One Disappointing Interaction. Let’s examine how IVR is revolutionizing the hotel industry and addressing its fundamental problems and How IVR Can Help Me in My Hotel Business.

What is IVR ?

Interactive Voice Response is a technology that enables a computer to converse with people through voice and DTMF (dual-tone multi-frequency) tones entered using a keypad. Therefore, these systems help businesses to attend to calls around the clock, without the need for live operators, hence improving efficiency.

How to Boost Your Hotel Business

IVR or Interactive Voice Response systems have become very important in the industry of hospitality. This is because of the many advantages that it has such as making a guest’s experience better and easier as well as increasing earnings for the hotel and CloudShope IVR Role in Hotel Business. Consequently, here are reasons of Importance of IVR for Hotel Business:

Enhanced Guest Experience

IVR systems make sure guests can get information and services any time they want even if a staff member is not available.
Quickly answered typical questions like room availability, confirmations of bookings and services in hotels, and increased customer happiness which shows the Importance of IVR for Hotel Business.

Linkedin Newsletter

Subscribe to Cloudshope Newsletter for informative, trendy content & various tips & tricks on Cloud telephony.

Subscribe on LinkedIn

Operational Efficiency

IVR makes things easier and saves time for human beings enabling them to attend to matters which are more personal and intricate.
Lowering the need for extensive staffing, automating processes helps in saving labor costs and at preventing human errors which shows the CloudShope IVR Role in Hotel Business.

Personalized Services

IVR customizes the greetings and choices associated with recurring guests’ involvement.
When IVR-CRM integration goes on, it collects details about users for customized communications and features which reflects the Importance of IVR for Hotel Business.

Effective Crisis Management

IVR provides significant emergency information rapidly.
The IVR handles spikes in inquiries by giving the correct information in a way that does not overload the workers which reflects the Importance of IVR for Hotel Business.

Cloudshope IVR comes with Flexible Features:

At CloudShope Technologies, we have a group of young, ambitious entrepreneurs who are dedicated to modernizing the world through internet control and cloud telephony which reflects How IVR Can Help Me in My Hotel Business. In India, we are a prominent Cloud Telephony Service Provider. We do not employ any workers, we only seek out people with entrepreneurial instincts who will give their all when working here which shows the Cloudshope IVR Role in Hotel Business.

Call Routing system which is Intelligent and Flexible.
A user-friendly interface that allows systematic programming.
IVRs with multiple levels.
IVRs with feedback.
Store for audio.
Agent Sticky.
Integrations with voicemail.
Call forwarding is a useful feature.
Extensions that can be programmed.
APIs are provided that allow third-party software integrations.
Provides Analytics in real-time.

CONCLUSION

There are many benefits for hotels which adopt IVR software along with 7 days free trial such as improved customer service ratings; lower cost due to operational efficiency gains increased revenues through sale of higher profit products/services which shows How IVR Can Help You in Your Hotel Business. As a hotelier, do not ignore this new technology if you want to bring your hotel business into modern times and a rapidly growing market.
For more information you can connect with www.cloudshope.com

How IVR Can Help Me in My Hotel Business