CRM Integration
Your calls, inside your CRM
Connect CloudShope with your CRM to increase rep productivity and personalise customer conversations.
- Click-to-call from your CRM
- Caller context pops up before you answer
- Full call history on every contact
- Call tracking and analytics
7-day free trial · No credit card required
Benefits of integrating with CloudShope
360-degree customer context
Call pop-ups bring together CloudShope and CRM data — call history, deal insights and more.
Better tracking
See the full customer journey, including every call and SMS, and track rep productivity.
Higher productivity
Call from your CRM dashboard in one click — no more manual dialing.
Better response rates
New and missed call pop-ups alert reps so they respond faster.
Unified data
All your data in one place, without switching between dashboards.
Personalised selling
Use unified data to tailor every sales call to the prospect.
Features we offer
Call recording & analysis
Every call is recorded and linked to the contact, so you can review conversations and coach your reps.
Call tracking & analytics
Think Google Analytics for your calls — actionable insights to test and optimise every campaign.
Enhanced caller ID
See who's calling on your CRM dashboard before you answer, so agents always start with context.
Detailed call histories
See who each contact spoke with at your company, what they discussed and when.
Personalised greetings
With contact details arriving before the call, greet every caller by name.
The CloudShope advantages
Why CloudShope is considered one of the most reliable cloud communications companies in India and Southeast Asia.
Highly Secure
ISO 27001:2013 certified information security management system.
Superior Quality
Best success rates, voice quality and reduced latency.
Superior Reliability
Best in class uptimes of 99.94% including operator uptimes.
Patented Solutions
Gain competitive advantage from patented products.
Scale at Ease
Grow at will, expand without worrying about infrastructure.
Best Support
18×7 customer support via phone, email and Twitter.
Frequently asked questions
Didn't find your question? Write to support@cloudshope.com.
Bitrix24 is collaboration software with tools for management, collaboration and communication — one platform for your files, projects, messages, tasks and contacts. Register an account and invite your colleagues to start using it.
The CRM in Bitrix24 organises and tracks your interactions with prospects, clients, partners and other contacts, and stores the history of every contact.
Bitrix24 is a secure cloud solution — your data is accessible only to you and your colleagues.
Create a new project in the Workgroups section and enable the Tasks option. Tasks in the project then appear under Tasks › Projects.
Export the leads, contacts, companies or deals you want to move to a .csv file, open your Bitrix24, go to CRM, and use the Import option in the relevant section.
Yes, from our in-house team at support@cloudshope.com. We resolve every query as fast as we can, though network issues can sometimes depend on third-party telecom operators.
Email your questions or suggestions to support@cloudshope.com and we'll be happy to help.
Try CloudShope's CRM integration free for 7 days
Connect your CRM in one click and give every rep the full picture on every call.