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Benefits for Customer Service and Support

Deliver a satisfied and elated customer experience, giving them a reason to choose your brand always.

Customer Service and Support

Lend your business a professional image with our 24x7 support system that enables you to assist your customers even after business hours.

Customer Service and Support
Customer Experience

Provide each customer with an explicit experience via our voice and AI-enabled solutions by understanding their actual needs to solve quick queries.

Customer Service and Support
360 View Customer

Cloudshope helps you maintain a unified view of your customers’ journey across various touchpoints to offer personalized experiences.

Customer Service and Support
Secure And

To ensure the confidentiality of your sales and leads data, our databases are highly secured and protected.

Customer Service and Support

End-to-end cloud customer experience management ensuring secured and reliable service to deliver enhanced customer experience.

Customer Service and Support
Mobile App

Exercise greater control and visibility over business calls and optimize customer support solutions by integrating your contact centre on your smartphone with ease of access.

Customer Service and Support
Optimize Agent

Cloud contact centre solution enabled with multi-lingual support via automated self-help IVR menus to help the customers navigate through the desired queries

Customer Service and Support
AI-driven Auto-
Keywords Analysis

Identify the positive and negative customer sentiments via keyword spotting and people intelligence to reduce unhappy customers into happy ones

Enhance customer experience & boost productivity with Cloudshope

Enhance your customer experience with Cloudshope’s amazing technology. Give your business customized solutions and your customers efficient services with Cloudshope.

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Cloud Solutions for Every Business Needs

Cloudshope provides customized solutions for every business need.

Customer Service and Support
Inbound & Outbound Contact Center

Customize IVR flow, integrate with leading CRMs and simplified APIs to cater to client needs better and manage teams efficiently on cloud.

Customer Service and Support

Local and international numbers with universal CRM integration and smart call routing. Handle multiple calls and monitor in real-time and extract deep insights.

Customer Service and Support
Tentacle Lead

Efficient lead management of potential prospects with all call records and insights analytics reports with a streamlined tracking of telecallers.

Call Number

Facilitate a seamless connection of two on-call entities without the disclosure of phone numbers. Ensure trust & data security of your client and customer interactions.

automated outbound call
Outbound Call

Enable voice interaction recording with the caller without human intervention and allow businesses to place concurrent automated outbound call blasts to their target customers.


Transcribe all customer calls and extract valuable insights in real-time from multiple languages to understand every customer sentiment.

We Serve These Industry Sectors

Risk and compliance

Secure your customers’ journey via Call Masking and Speech Analytics on a reliable and Automated Cloud-based engagement platform customized as per your business needs.

Custody and fund services

Simplify the sales and lead generation process with Cloud Contact Center, Lead Management, Missed Call Solution in boosting sales with a targeted approach tailored according to your requirements.

Investment banking

Investment banking agencies can integrate cloudshope’s cloud-based voice, messaging, video, AI-enabled speech analytics and Chatbot solutions for customer-oriented services. Integrate a unified communication platform that offers multi-channel interactions.

Corporate Banking

Corporate banking agencies can integrate cloudshope technology to communicate better, answer every customer’s query and automate call and SMS handling process.

Cards and payments

Use our automated sms and chatbot technology to make card payments easier for your users.

Retail banking

Empowering efficiency with a smart remote work Cloud Communication Technology and Video Platform to be available to your customers from anywhere anytime, making retail banking easier.

Most Innovative Companies Use Cloudshope

What they say about our services

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The Cloudshope Advantages

Why Cloudshope is considered as the most reliable cloud communications company in India and Southeast Asia

Highly Secure

ISO 27001:2013 certified information security management system

Superior Quality

Best success rates, voice quality and reduced latency

Superior Reliability

Best in class uptimes of 99.94% including operator uptimes

Patented Solutions

Gain competitive advantage from patented products

Scale at Ease

Grow at will, expand without worrying about infrastructure

Best Support

18×7 customer support via phone, email and Twitter

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