Advantages of an IVR System For Business
The following are three main benefits that an IVR solution provides to small businesses:
Better Customer Support –
1. For example, it gives your company a professional image. Two, it decreases caller wait time and improves the probability of a First Call Resolution.
2. This is due to the Automatic Call Distribution feature, which quickly distributes calls to the right department. Callers have the option of connecting to the sales, support, or accounts division to reach the appropriate department.
Reduction in Cost-
1. An IVR system for business can range in price from Rs.5,000 to Rs.50,000 per year. The upper limit may appear to be a significant technological investment. But compare this to the returns it provides.
2. Errors and rework are reduced when labour is cut. All of this adds up to a cost savings higher than your investment in the IVR’s purchase price.
Improvement In Productivity
1. Routing calls to the relevant department, repeating the same information to callers, and fixing errors made by another employee are just a few of the daily tasks.
2. Low staff productivity is one of the major challenges for Businesses around the world. This has an effect on the company’s turnover as well. Employees are frequently attracted to regular activities that divert them from their main responsibilities.
The Most Popular Functions of IVR System For Business
Voice Help support- When callers have questions that cannot be handled by a robot or chatbot, voice help is often used in customer support or organisations with multiple departments.
Automated Reminders- Phone meetings for your employees or clients can be scheduled using automated reminder services. They also send voice or text reminders to lower the chance of a “no-show.” This functionality can also be used to send birthday, renewal, medical checkup, and other purpose reminders to your employees, customers, or vendors.
Why Choose CloudShope Technologies?
Best Market Pricing– With minimal effort and investment, you can have a high-quality cloud telephony package.
Guaranteed Uptime of 99.999%– With N+1 redundant infrastructure, CloudShope provides 99.99 % SLA uptime.
End-to-End Customer Service- We provide hassle-free client care at every step, from research to post-purchase assistance.
Better Customer Support- Get live help from our product specialists via email, chat, and phone.
Suite for Cloud Telephony- Get a free SMS and call credit as well as a fully complete cloud telephony package.