automatic calling

Difference Between Auto Dialer & Manual Dialer

A dialer is an automated system that places calls from an outbound call center to customers. Automated dialing means that contact center agents don’t spend any time physically inputting telephone numbers. The major difference between auto-dialer and manual dialer is that manual dialer requires agent but auto-dialer doesn’t require agent for dialing the number manually. The …

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Benefits of Automatic Call Distribution ( ACD)

Benefits of Automatic Call Distribution ( ACD) Benefits of Automatic Call Distribution ( ACD) – Automatic Call Distribution is the process of routing incoming calls to the most suitable agent who can answer the caller’s needs appropriately.  An ACD will dramatically increase agent competence, efficiency and productivity. When agents are only routed calls that they …

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What is Automatic Call Distribution (ACD) ?

An Automatic Call Distributor (ACD) is a telephony software system that answers incoming calls and routes them to specific agent or department within a company.    What is an Automatic Call  Distribution ?  An ACD system helps manage call traffic and distribute calls in the following scenarios:- When the call traffic is too high When …

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Which service is better? – Bulk voice calls OR Bulk SMS

 … Which service is better? –  Bulk voice calls OR Bulk SMS Many of the services are being used widely for marketing purposes but the most popular seem to be the: Bulk SMS and Bulk Voice calls. They are favored by many companies and industries in fields of work like: restaurants, travel agencies, real estate …

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Autodialer: Importance in Business !!

Autodialer is a software or an electronic device that automatically and also simultaneously dials the telephone numbers of different customers as saved in the life. Once the call has been answered, the auto dialer eithers plays a recorded message or connects the call to live person. How does an Auto dialer works ? Auto dialer …

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Autodialer : Golden Key to Standard services

–  Autodialer  Golden Key to Standard services Say ‘customer service’ and most people will think of a purely inbound contact center. When the customer has a problem, your agents are there to solve it. But have you ever thought about using your auto dialer to pre-empt those problems, and giving customers a real gold standard service? …

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Why Advanced Auto Dialers are needed As Part of Call center’s Sales Strategy?

 > Why Advanced Auto Dialers are needed  As Part of Call center’s Sales Strategy? Top Benefits of an Auto Dialer in Call Centers Having an autodialer has transformed the way call centers operate on a business scale. In the past auto-dialers have been known as just a way to dial out from a list of …

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Let’s take up autodialer today !!!!

  Increased agent efficiency The most tangible benefit of an auto dialer is the huge increase in agent talk time per hour when compared to a non-dialer environment. Auto phone dialers work by making calls in a preset ratio of number of phone lines to agents.  The dialer makes calls in volume “behind the scenes” …

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It’s all about bulk voice calls today !!!

  WHAT ARE BULK VOICE CALLS? Bulk Voice call is a technology in which multiple users (phone numbers) are called at a time with a pre-recorded or automated voice message in it. It is usually utilized by the mass campaigners or companies who want to circulate a message or information to the public. Political campaigns …

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It’s all about Call Conferencing today !!!!

It’s all about  Call Conferencing today !!!! Have you ever stopped to think about how much time you spend hunting down meeting rooms? Chances are, it’s a lot. A Steelcase Inc. survey found that 40% of employees waste up to 30 minutes a day searching for meeting space. A business conference call can help your small business …

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