IVR In Insurance sector is very helpful because it provides some features which can be useful to its users.
It helps users to give information and interact with the customer representatives and other major people which help them to check the solution for the problem related to insurance.
Insurance sector In India is a place where everyone invests for the safeguarding themselves for some unwanted risks to take place.
With the services like health insurance and other important insurances need 24by7 assistance with the associated organizations.
So, in the support system and lead management is very crucial and an important aspect which can be managed by the organizations so it helps in various ways and IVR can help you in this way is as follows: –
- 24 by 7 renewal
You can renew your insurance with the help of an IVR by talking to the executive and calculating the premium which is been generated for the insurance and get a SMS from the representative then from that link you get your link to the payment Gateway and get your Insurance renewed with the help of that.
- Customer support executive
A call can be received by you or you can call the executive for the any information and with IVR a clutter of unwanted steps gets away by the calling in the right department that could be any department as decided by the insurance organization.
Customer executive also help in the giving you essential information regarding your insurance policy.
- Plan details
Plan details are different and can be useful accordingly but with the help of An IVR you can call and ask for the plan details which are useful for you or may be even different for you that could be about anything regarding the plan.
For example, your organization have 4 plans in only one type of insurance so you can decide which will be better and useful for you and for your family and also compare them by talking to the customer representative.
Plans of insurance also depends on the age of the user which can suggest the user to go which plans.
- Renewal Date
IVR can help the user to have the Renewal date feature in this one can enter the policy number and get to know the information which could be the renewal date for your policy.
- Policy Information
IVR can also helps for the Policy information which can be different accordingly which can be understand and sent to you by sending of a message to the user number via a bulk SMS and can also help in the viewing of the information which are needed to be checked by the customer.
- Best Offers
IVR helps in the checking of the best offer available for the insurance at the time of purchasing and give you the best output for the offer.
- Plan Change
A Plan can be changed by calling via an IVR by the customer if you are not satisfied with the existing plan this means to help the customer to check the plan and also help in the checking of the information which is available in the plan.
- EMI deposit
You can directly deposit the EMI by calling the IVR number because a link can be generated automatically which can send you a message and you can send the money directly to the Insurance organization without any hassle of in between people.
- Branch Address Nearby
Branch address can also be sent by entering the pin-code of the place where you put up and then you can read the information which is needed by the use to know for example if some enter a pin-code of Noida sector-78 he will get the information of address near that.
These were the some of the uses for the usage which can be done by the IVR to an insurance organization.