IVR is a service which comes under cloud telephony and in this blog, I will try to tell that how it helps the banking sector.
Banking is a service which now already have become so advanced with the help of telecommunications that it takes helps from various services under it.
Cloud telephony is also a part of telecommunication.
In this service we use IVR to learn more about IVR clickhere.
But in brief IVR is a service which helps a user to give its customer a support system which is virtual and helps in the query solve and other essential information which are needed by the customers.
The services which are available are very useful to its customers because it doesn’t need any facility of internet and is totally free to the customers because it has a toll-free number which makes it free for customer.
So, what are these services are as follows: –
- Fetch balance if calling from registered number
A service which can also be done from a toll-free IVR activated number and also from a toll-free number by giving a call to the number you can get the balance of the account which is associated with that number.
It works and can be used by every customer and every Bank should have it since it is easy and helpful and just provides the information right away.
But now you may think how will it work is as follows
You call to the number IVR Toll-free number and that number can automatically judge the number and then check from the bank servers and tell you the amount on the call and also send a message via Bulk SMS and helps in the working of this system.
- Generate card pin
From an IVR you can create you ATM or a card PIN easily with the help of this one can use the card from the very right moment when you get the card.
An IVR has an option of generating of the pin in the extension.
IVR Also send the information to the user on SMS with the OTP* for the verification.
*With the help of Bulk SMS we can send the messages to the users.
- Request for cheque book and card.
From an IVR number you can call the number and request a cheque book and a credit or debit card with the ease of entering the essential information like bank a/c number verification and other essential information which needs to be verified before issuing the cheque book and card.
- Block your card
If by chance someone steals your card you can get your card blocked right away via an IVR number with this you can add the information which are necessary for the blocking of your card.
- 24*7 balance enquiry
The customer can ask for the balance Enquiry 24by7 by calling to the customers directly via an IVR Toll-free number and you can listen to the balance or even get the statement of last transactions.
- Talk to executive for any concern
You can talk to the executives for the support which can be checked by the users and get the essential information which are needed by the users which can help the customers in solving the problems regarding the issues related to the concern.
- Change your address online
You can change the address by talking to the customer representative and by the understanding of problem he can change the address directly in the servers.
It is easy and reliable solution and also is a hassle-free solution.
- Get details about nearest branch and ATM’s
ATM’S and Branch details of the nearest branch is available and it helps the user to have the details on the mobile by entering the Pin-code of the area near the branch.
These details can also be sent to the registered number with the nearest branch and ATM details.
These are some of the use which can be used in the IVR in Banking which can be used by you in the end we can conclude that this uses a lot of better and good solution for any Bank.