- The callers call & call rings until the customer loses all his interest or disconnect the call.
- The caller is asked to make a call back at a later time.
Reasons for the above situation-
- Meagre staff to respond calls.
- Existing staff busy in other business activities.
- Calls are being received after working hours.
- No priority to phone-based services.
Not answering to the customer is a bad signal to the business-
It is fair enough that we are expected to resolve our issues through email or other social media methods. It gives an entirely different experience to the customers when they get a chance to communicate with a live executive of your company & somewhere this process reinforces the credibility of the organization in a few minutes as emails are considered inhuman.
