IVR allows callers to interact with a company’s virtual receptionist via a telephone keypad or by speech recognition by dialling on an IVR number. IVR system can respond with pre-recorded or through TTS to further direct callers on how to proceed. IVR system can be used to control almost any function where the call flow can be managed via keypad inputs. IVR system can handle a large volume of calls.
Cost of IVR number service- It mostly depends on the customer’s usage pattern & how much calls volume they are expecting to land on the IVR system. There are multiple components involved in calculating the overall cost of deploying an IVR service for a business. There is a monthly rental, call rates, setup charges, security deposit & maintenance charges.
In a cloud telephony world higher the call volume will be your total cost of ownership.
If you are going with a cloud telephony service provider for your IVR needs than setting up the system is just a number of seconds.
