IVR is something which is very useful for any of the organization since it helps in the lead generation and help the consumer with services …
IVR (Interactive voice response) CloudShope vs Knowlarity Read More »
Call Barging is a unique feature and is something different from other organization Call barging enables you to drop in on live calls to speak …
Reports are generated by our software automatically and can be used by the user to watch the status analytics of the usage of the IVR …
Call whispering is a feature in which you can call within the call and it helps the admin to keep a check on the staff …
When a customer calls, he talks to a sales agent & discusses the product & asks the query. This ends the call & let the …
Click-to-call also known as click-to-call, namely web call is a form of web-based communication in which a person clicks an object to request an immediate …
An interface between visitors & website owner (Click-to -call) Read More »
CRM means customer relationship management. CRM is a technology that is helpful for both large & small business which help to organize, automate & synchronize …
Why you need a multi-user CRM designed for your business Read More »
A vanity number is an alphanumeric combination in which the digits are followed by the letters. These letters are chosen very carefully as it reflects …
In this, you no longer force your customer to wait on hold until an agent becomes available. Instead, this essential call queue management feature allows …
A conference call is a telephone call in which someone talks to several people at the same time. The conference calls may be designed to …
