When a customer calls, he talks to a sales agent & discusses the product & asks the query. This ends the call & let the customer know about the product through that agent. A sticky agent helps in connecting the customer with that same agent when he has called first.
This reduces the hold time on call as the call is picked directly by the concerned sales agent & the customer knows that the agent will understand him better instead of fetching & searching that agent by putting the call on hold.
A Sticky agent makes sit simpler for the customer & the customer’s call experience enhances by solving the query easily in on go.