Top Call Center Software Providers in Kolkata
Call center software is inbound and outbound dialer software that dials multiple numbers automatically and connects all the incoming calls to available agents, the process of dialing numbers automatically or sending out the campaigns such as voice mails, broadcasting, or SMS is called call center autodialer.
Auto dialer makes call center agent’s life easier by implementing many tasks. In the market, there are so many AI-based Top Call Center Software Providers in Kolkata which automate the calling process and bring in the touch of analytics and data, which help out organizations and industries make informed and data-driven decisions for customer support service and business communication ideas. There are many various kinds of auto-dialers available, and you can choose the best which suits your company and its requirements and demands.
TYPES OF DIALERS –
Businesses can choose from a wide range of Top Call Center Software Providers in Kolkata with different technologies and different features based on the business needs.
Generally, there are 3 types of auto dialers available in the market–
-Predictive Dialer
-Sequential Dialer
-Preview Dialers
now let’s look into Autodialer’s features of the three dialers to help you choose the most appropriate dialer based on your company’s needs.
- PREDICTIVE DIALER –
In predictive dialer with the help of Its intelligent algorithm, covers many data such as agent’s performance, average time on the call, live tracking with call barging and call whispering, and past trends to predict their availability and the best time to send the call to customers.
The predictive dialer dials numbers from the uploaded database and transfers the call to the available agent once the call is connected by the customer. This dialer also displays the customer connectivity status like call connected, call abandoned, call Busy, etc using the predictive dialer answering machine detection. In this dialer when a person answers the call only then it will route to live agents to interact with people. Predictive dialers will be a good choice for large businesses that are looking for Top Call Center Software Providers in Kolkata.
- SEQUENTIAL DIALER –
Sequential dialers or progressive dialers dial the customer’s number only when the agent from the previous call becomes free. Just opposite from the predictive dialer, it does not predict the call time or agent availability time to initiate calls. The system will stop initiating calls if the agent is not present to take the calls. The purpose of a sequential dialer is basically to reduce the agent’s manual effort to find and dial the numbers manually. At the same time, this dialer gives to agent a few seconds between calls to have a break where they can fill the disposition.
A progressive or sequential dialer is an inexpensive option compared to other auto-dialers. The benefits of a sequential dialer include better customer engagement, increased agent productivity, and a lower call abandonment rate also it dials numbers sequentially. Top most Top Call Center Software Providers in Kolkata advise a sequential dialer, this dialer option is ideal and excellent for small to mid-call centers and sales for those who have limited agents and want to increase their productivity.
- PREVIEW DIALER –
A preview dialer or Power dialer is a basic outbound auto dialer solution that reads the details of customer data or numbers even before the call which is called pre-pop (call confirmation), after the completion of the call agent will get the next pop-up to update the details which are called post pop up. Preview dialer call center solution also displays all the information related to the customer, like previous calling data and personal information that helps agents to personalize the call.
Cloudshope provides is the top most Top Call Center Software Provider in Kolkata. Preview dialer also gives agents access to decide whether to call the particular customer or cancel based on the previously updated data on the pop-up. Customer interaction history also helps agents to personalize their sales pitches and their conversation. This preview dialer is primarily used in sales campaigns as it makes call center agents more efficient.
There are so many Top Call Center Software Providers in Kolkata. Cloudshope Technologies is one of the most trusted companies.
Cloudshope provides all – in -one solution that helps customers and builds great customer experience. It is easy for businesses to get in touch by using cloudshope’s Auto dialer system. Cloudshope Technologies has an intelligent, AI-based IVR.
FEATURES OF CALL CENTERS AUTO DIALERS-
There are some main features that make auto dialer more helpful for call center businesses.
1.) Detailed Reports
2.) Call Recording
3.) Location Tracking
4.) CRM integration
5.) Call barging/call whispering
CONCLUSION –
In this world which is growing very fast with technology and cloud all businesses and startups want to grow at want to gain profit for this, they need to must go with a service or product which makes their system automate and reduce the efforts and make their customer service superior to others. It is important to choose a product or service which can scale with the company’s needs and requirements. Cloudshope Technologies are the Top Call Center Software Provider in Kolkata which is the most trustworthy company by call centers. Cloudshope provides 3 days of free trial to their customers.
To know more visit www.cloudshope.com and ask for a free trial.
CONTACT US-
Cloudshope Technologies Pvt. Ltd.
Address – 1141, 1142, 11th Floor, iThum Tower B, Sector 62 Noida.
Contact No. – 1800-313-8282 , 9027890278
Email ID – info@cloudshope.com