Why Cloud Telephony is must Nowadays ?

During this time the one thing that we learned that Communication is key during of crises of emergency. Poor communication can lead to misinformation.

Through Cloud Telephony you can now make and receive numerous calls & SMS simultaneously without any additional infrastructure. More importantly, by managing everything on the cloud you get a strong grip on your incoming calls and can in turn serve customers better.

WHY CLOUD TELEPHONY ?

📞 Keep your business awake while you sleep.

An IVR helps you attend all your business calls 24*7. No matter which time zone your customers are calling from, all their calls will be answered. Enquiries after office hours will be routed to the agent who has been assigned to attend calls for that particular time duration. Even if your agent is taking a nap, your voicemail will work on his behalf by recording the caller’s message.

📱 Expand your business territory with a single 10-digit number.

A Virtual Number lets map several other business numbers at the back of one number. And callers can easily choose the location, language or other specific requirements when calling on your business number. This will connect them to the agent working in that particular location or holding expertise in the chosen language.

💁 Let your customer-agent relation be confined to business. Mask their identity.

Call masking feature masks all the incoming and outgoing business calls. This means that the agent cannot see customer’s number in case of an incoming call, and the customer can’t see agent’s number in case of outgoing calls. A temporary disposable number appears at the place of actual number.

📼 Don’t hang on top of your agents while they’re on call. Monitor from a distance.

Call recording helps you do so. It records all your customer-agent conversation which you can hear anytime, anywhere. So , listen to the call recordings of your agents, monitor the way they talk to your customers, and exemplify best recordings for training purpose.

⌚ Make your customers feel special even during your busy hours.

Whenever a customer call you, CRM integration helps you display customer’s detailed information in a single window, which includes customer’s previous queries,tickets raised,chat transcripts, calls logs or any other event that took place.