Month: September 2020

Autodialer: Importance in Business !!

Autodialer is a software or an electronic device that automatically and also simultaneously dials the telephone numbers of different customers as saved in the life. Once the call has been answered, the auto dialer eithers plays a recorded message or connects the call to live person. How does an Auto dialer works ? Auto dialer …

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Long Code SMS : Advantages and Usecases !!

A long code is a standard, 10 digit number.  It can be used to send SMS message. Long code allow businesses to have their own dedicated phone number. These long codes are intended for person-to-person communication, similar to the way cellphone texting plans operate. ADVANTAGES OF LONG CODE With long code, your company can use …

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Let’s talk about : SHORT CODES

– SHORT CODES Short code refers to a telephone number with 5-6 digits which are a bit short than the usual full contact numbers. For the process of sending and receiving the messages like MMS and SMS between different mobile phones, we use these short codes.  When do we need to use short codes? Messages …

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How beneficial Cloud Telephony ?

Cloud Telephony is the technology that moves your business phone system to the cloud. It is the smartest way to manage business calls without compromising on quality and cost.                                              Benefits of Cloud Telephony …

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Autodialer : Golden Key to Standard services

–  Autodialer  Golden Key to Standard services Say ‘customer service’ and most people will think of a purely inbound contact center. When the customer has a problem, your agents are there to solve it. But have you ever thought about using your auto dialer to pre-empt those problems, and giving customers a real gold standard service? …

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Sales Dialer System : Types of Call Centers to make Contact with Leads

– Sales Dialer System : Types of Call Centers to make Contact with Leads You have a few different options when selecting between sales dialers for your call center or business. There are three main types of sales dialers for call centers, which each have strengths and weaknesses when you attempt to dial your leads. We outline these …

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Why Advanced Auto Dialers are needed As Part of Call center’s Sales Strategy?

 > Why Advanced Auto Dialers are needed  As Part of Call center’s Sales Strategy? Top Benefits of an Auto Dialer in Call Centers Having an autodialer has transformed the way call centers operate on a business scale. In the past auto-dialers have been known as just a way to dial out from a list of …

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5 Beneficial Signs that You Should have a Review to Your IVR System

 5 Beneficial Signs that You Should have a Review to Your IVR System Time takes its toll on your IVR system, just like on everything else. It is good practice for any contact center and IVR, regardless of whether it’s simple or complex, DTMF or ASR, front-end data collection or full AI-driven self-service, to conduct regular reviews. However, customer needs …

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Signs that indicate that you need the Upgrade to your IVR

 – Signs that indicate that you  need the Upgrade to your IVR For making a cringe even an acronym’s mention is sufficient. Each one of us have dealt with less than stellar interacting experiences with robotics, voice response interaction impersonally. Be it the pecking, endless detailed menus or hunting the options over the keypads – and …

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