CloudShope and Exotel both have some common service with them and include the services like Toll-free, IVR, Automated voice call, Bulk SMS etc.
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| CloudShope vs Exotel |
CloudShope is a startup based in Noida and solely made for the purpose of helping Businesses with the problems which are needed in terms of cloud telephony and vision which is quoted as
“CloudShope are happy to revolutionize the world with the power of cloud telephony. We look forward to developing a cloud telephony network that is reachable to every business, be it a well-established business or a new start-up or an entrepreneur. Our strength is our quality of service on which we never compromise. Besides, we make sure that the pricing suits the common man. Let’s join hands to make a new Cloud Telephony Echo-System with CloudShope”
On the other hand, Exotel is a well-known established brand with Some services which are same and is provided as the CloudShope.
Exotel was started by 3 techies in 2011.
Today, nearly 200 smart, focused and driven people call it home. Our aim is to change the way enterprises look at customer communication.
Cloud communication is poised to change the way businesses function.
Not just in Asia, but across the world.
On the contrary
On the contrary
CloudShope is an organization which is working to create the Cloud Telephony easy for the users and help them with every cloud telephony service with them in one panel.
On the other hand, Exotel is an organization also provides the same services but is very limited in terms of feature but have some feature which are exclusive like an app to app call which is different from CloudShope.
Here is the comparison table between both of the organization between the CloudShope and Exotel.
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Features
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CloudShope
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Exotel
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Compare here…
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IVR (INTERACTIVE VOICE RECEPTIONIST)
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✓
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✓
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Read here…
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Toll-Free Service
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✓
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✓
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Read here…
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Missed Call Service
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✓
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✗
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Read here…
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Bulk Voice Call
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✓
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✓
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Read here…
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Bulk SMS
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✓
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✓
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Read here…
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Call Conferencing
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✓
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✗
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Read here…
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Call Centre Solution
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✓
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✗
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Read here…
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APP TO APP CALL
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✗
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✓
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These were the major services provided by both organizations.
So, now what makes both of the companies different even both of the companies provide the same services but still, there are some of the user selling propensity which is different in both of the organizations.
We will start with CloudShope and then we will go with Exotel.
CloudShope provides better and best features in the segment but we won’t say Exotel doesn’t have nice features but are quite basic what CloudShope provides us is really different and outstanding in terms of innovations.
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S.no
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CloudShope USP’S
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Details
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1. Bulk Voice call
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Extension: -On extension WhatsApp, SMS.
Scheduling
Reports detailed
Reserve Caller ID
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For more info. Click here
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2. Bulk SMS
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FORMS
Redirect URL
Fixed string (Signature)
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For more info. Click here
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3. Missed Call Service
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Auto Reply SMS
Hello Tune
Admin SMS
Auto-reply WhatsApp
(Image 1MB, TEXT-500character, Video 3mb)
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For more info. Click here
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4. IVR (interactive virtual receptionist)
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IN Call Transfer
Call barging
Call whispering
Sticky agent
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For more info. Click here
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S.no
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Exotel USP’S
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Details
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1. IVR (interactive virtual receptionist)
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Reporting
Multi-level IVR
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For more info. Click here
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2. Bulk-Voice Call
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Reporting
CRM Integration
No Setup Needed
Call Recording
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For more info. Click here
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3. Toll-Free Number
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Call Tracking
Call Recording
Simple IVR
Unlimited channel CRM Integration
Reporting
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For more info. Click here
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BULK SMS
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SMS Integrate API
Sender ID (Customized)
Internationally available
Reporting
Promotional/Transactional SMS
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For more info. Click here
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Some services here are changed because they are almost identical between both of the organizations
But some are different and exclusive to each other.
Cloud telephony is something which is used by almost every organization every day uses for maintaining customer support or things like bulk SMS to its users and making business easier.
CloudShope is a Noida a based organization which always prospers to help it’s has a brilliant support and also has more functions and feature as compared to Exotel which makes it much better.