Bulk Voice call is used by the organizations, Political parties, and market research surveys and many more…
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| Bulk-Voice Service |
Bulk voice calls are very much beneficial to the organizations because it is used for the collecting information sharing issues regarding the problems which are needed to be conveyed to its customers.
Bulk voice the call can also be used for confirming the ticket or purchasing something online and getting confirmation via a call.
Bulk voice call is provided by both of the organization from CloudShope and Exotel both but Exotel says it in a different method and says automated phone calls.
So, now let’s understand which is better between both of the organization that are CloudShope and Exotel.
First of all, I have made a table for the understanding of the features which are common and is different from each other.
But let me tell you in terms of a clear difference of the service provided by both the organizations CloudShope wins.
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Features
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CloudShope
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Exotel
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Read more
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API Integration or CRM Integration
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✓
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✓
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Read below…
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Input in Voice Call
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✓
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✗
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Read below…
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Bulk Voice Call IVR
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✓
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✗
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Read below…
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Scheduling
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✓
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✓
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OTP on Call
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✓
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✗
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Order confirmation
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✓
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✗
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Reporting
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✓
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✓
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No Setup needed
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✓
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✓
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Read here…
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Call Recording
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✓
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✓
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Read here…
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1. API Integration
API Integration
API Integration or CRM integration are two sperate things but have an identical function.
API integration means to give the edge to the user in which they can automate the procedure according to their need in the cloud.
On the other hand, CRM integration means to integrate the API to the leading CRM in the market.
Both are Companies specific to each other.
CloudShope provides the API integration and Exotel provides the CRM integration.
2. Input in Voice call
Input in Voice call means to enter the option in the call via keypad clicks that mean that if someone uses this feature can get a piece of information that how the user is engaging to the questions and what are they responding to.
This feature is really useful in an order confirmation, surveys, etc.
This feature is CloudShope exclusive.
3. Bulk Voice Call IVR
This feature is also CloudShope exclusive and this feature is very useful since it provides more functionality in the bulk voice call and also helps the customer to solve their problem directly if they want to.
4. Scheduling
This feature means that you can schedule the time when you want the campaign to run by what time and at what date. Scheduling is a useful feature and is a very easy thing to setup.
This feature is provided by both organizations.
5. OTP on Call
OTP on call means that the organization can send the one time password for the transactions or essential things like when there is a need for verification of the user and also other things.
This feature is provided by the Cloudshope, not by the Exotel.
6. Order Confirmation
Order Confirmation Voice Call is a feature in which one can opt for when he or she needs to confirm for the order.
This also consists of the automated messages and the input from which one can select.
This feature is usually used by the e-commerce website when the order is exceeds some limit so the give a call to the customer for confirmation where the query gets confirmed by the user.
It only comes with the CloudShope.
7. Reporting
Reporting is a common feature and can be used by the user when he needs to analysis and want learn about the result of the survey of just want some nerdy information for the reports.
8. No Setup needed
No setup is needed to set up the bulk voice call just you need a device which have access to the internet and you are Done just activate BULK VOICE CALL from the dashboard.
9. Call Recording
Call Recoding means that you can record a call and listen to it from the dashboard anytime for future reference and for the call quality insurance.
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