Toll-Free Service reporting is a service which helps the customers with the data which is needed to be shown to the customers.
 |
| Call Summary |
Toll-Free Service is needed for any organization for better and needed for any consumer because it helps.
In toll-free service, reporting is used because of people want to know the analytics and what is happening with their lead or is the people, consumer want to know about the functioning of the uses and what is the momentum of the things which is taking place.
Toll-free is a special number which is generated usually by cloud telephony organizations like CloudShope.
The toll-free number is generated when an organization needs a call in over every organization who doesn’t want to spend a lot of money on telephony uses the toll-free service.
The toll-free number provides free calling services all over the country and also provides a unique number for it.
It also increases the satisfaction of the customer which helps in the retention of the customer.
For a better understanding of how we can use this service in business I have give a use case for better understanding.
Use case
How should we use reporting in Toll-free service?
First of all to start when we take the service a user name and password are given to the customer.
Then the customer can view the reports of things in data like reports, Call logs and also can hear the recordings of the calls.
So any consumer can take control over the toll-free service and can be helped by the analytics in reporting feature in their dashboard.
How to use
 |
| Call Report |
GO TO DASHBOARD>REPORTS>IVR REPORTS
IVR reports can be viewed as a toll-free service since toll-free is just a number that is different from a normal number.