CloudShope vs my operator – Toll-Free Service

CloudShope and My operator both provides the toll-free service and is major in the cloud telephony field and is a very essential service but the feature provided by both of the organizations is a bit different.

But firstly let’s understand what is a toll-free service and how and why is it important.

Toll-Free service is made for ease and giving an assigned virtual number to the user for making calls and helping the customer with the problems or getting a query about some information regarding the organization’s products.

Toll-Free service consists of numbers like 1800 and it provides some edge over a normal number it comes with zero customer calling charges it is always free for the actual user.

Toll-Free numbers can handle a lot of call traffic at once with any problem since it has unlimited channels.

In Toll-Free service, the calls can be recorded for better customer support and a lot of things for which an organization checks the problems regarding the issue.

With the feature of IVR in the Toll-Free service makes it more useful for the customer because it can greet the customer and also tries to make the user choose the option of the uses.

So, now let us check the difference between the feature of both of the organizations.

So now let’s start with the Comparison and what are these features and why is it so important.

Call Tracking

Call Tracking is a feature in which a person can track the calls and also check on the representatives that how they respond to the customers.

Call tracking is a common feature and can be used by both organizations.

Live Panel

Live Panel is a feature that can also, be said as a dashboard where one can use for the reporting or stop the service or even add a service in the Toll-Free service via IVR.

So, basically, it is a user interface where anyone can use the panel and set the things accordingly.

Recording

A recording is a feature that can be used for the customer for the future betterment and can listen to the recorded data anytime from the dashboard or live panel.

Toll-Free IVR

Toll-Free itself is just a number and can be connected with the user but when we have a feature of IVR we can do wonders with the IVR service because we can add a lot of features like Auto recorded messages which can be played when the customers call to the toll-free number.

Reports

Reports are automatically generated and can be viewed from the dashboard which helps the user to view the information which is needed to be watched by the user and it includes the information like Call summary, Agents information, Credit balance, recharge date amount if pending so reports help in the tracking of the Services.

CRM Integration

CRM Integration is a related feature to the API integration and is an exclusive feature to My operator.

URL Forwarding

URL forwarding is a CloudShope exclusive feature in  this feature you can send the URL and can send the videos, Images and attractive content and content can be decided by you 

Auto Reply SMS

Auto-reply SMS means that you will get an automatic message if a call get’s missed. 

The message will be pre-defined accordingly.

Auto Reply SMS is useful when someone wants a notification after the call also.

Real-Time notification

Real-time notification means that you receive the notifications of every information which is needed to give the real-time notification with the information of every solution available for the

Call Back

Call Back means to receive a call back for every time with a message which is received by the user after the call ends.

Call Back is a feature that can the companies to throw exciting offers to the user of giving them the information regarding the issues which are necessary and needed by the customer.

E-mail Forwarding

E-mail Forwarding means to forward the information on the E-mail to the users and also can share the information regarding the call information.