“When, What, How, Who, Where and Why” of OBD Services
Ø All OBD can be used at:
· Promoting campaign & product promotion
· Telemarketing for lead generation
· Campaigns for political purpose
· Feedbacks and surveys
· Notifications, alerts and delivery of Voice OTP
· Emergency announcement and public services
· Confirmation and reminder for appointments
· Confirmation for delivery
· Brand presence creation
Ø OBD’s basic features:
· Sending out of customised pre-recorded voice calls in many different languages
· Professional & Consistent approach to mass campaigning
· Configuration of OBD calls along with the SMS services which are based on customer responses
· IVR input based DTMF, latch on service which further help to connect to the call center agent(s)
· Feedback collections, Surveying and qualification of lead and much more
· Analytics – Real time
Ø Main advantages of Voice Broadcasting/OBD are:
- High response rate
- Cost effective
- Easy for using
- Uniformity & Scalability of communication
- Enhancement of Productivity
- ROI and improving sales
