Do you want to automate your company’s typical client inquiries? Do you want your sales staff to get only quality leads? Or do you want to free up your customer service representatives to focus on other crucial tasks?
A WhatsApp chatbot that answers frequently asked consumer questions around the clock can save your agents’ time by removing the need for manual work. In this blog we give a quick guide to WhatsApp Business APIs and show you how to build a WhatsApp chatbot in 5 minutes.
What is a WhatsApp chatbot?
A WhatsApp chatbot works on WhatsApp and can provide human-like customer support by responding to frequently asked questions, closing deals, nurturing leads and gathering crucial customer data.
In short, your virtual assistant keeps your business operating around the clock — responding to client inquiries while you are on the road, gathering valuable data, qualifying users and increasing sales. That is why businesses should consider using WhatsApp chatbots.
How to build a WhatsApp chatbot in just 5 minutes with CloudShope
As the title suggests, this is a detailed guide on how to build a WhatsApp chatbot in just 5 minutes without writing any code. You need a platform like CloudShope Technologies, a WhatsApp engagement tool that lets you create a WhatsApp chatbot and build a 24/7 communication channel.
To develop your chatbot flow, just drag and drop pieces into the chatbot builder. Here is how to use the CloudShope WhatsApp chatbot in 5 minutes.
Advanced features of the CloudShope WhatsApp chatbot
- Create custom templates to personalize the customer experience.
- Add a collaborator to the same chat.
- Lock a chat for internal discussion within the same conversation.
- Create multiple tags for lead qualification.
- CRM integration for lead follow-up and more.
- Outbound calls and WhatsApp calls.
- Agent transfer to hand the chat over to another agent.
Build WhatsApp chatbots easily with the CloudShope Flow Builder
- Open the Flow Builder — The first step is to unlock the CloudShope WhatsApp Chatbot Flow Builder, an add-on feature. Sign up for a 7-day free trial or log in to CloudShope to unlock it; CloudShope Technologies offers a free 7-day trial of the Flow Builder.
- Create a new template — Navigate to the Flow Builder and select Create Flow to build the flow for your WhatsApp catalog.
- Link the relevant pieces carefully — With CloudShope, building a WhatsApp chatbot for a 24/7 communication channel is as simple as it gets. Choose the appropriate items from the content block and use threads to connect them to the right element. That’s how easy it is! You can include text, media (pictures, videos, files), lists, quick replies and single- or multi-product messages in your responses. The chatbot builder also lets you automate a template.
- Your chatbot is ready — We have built a chatbot whose goal is to show consumers relevant items and the best offers currently available. Replies vary depending on the user’s response: replying with "View all products" sends a message listing all of your items, while replying with "Hot bargains" sends a message highlighting a single product.
Conclusion
A WhatsApp chatbot is an intelligent assistant that performs tasks similar to a human agent, handling sales and responding to frequently asked consumer questions without human involvement.
CloudShope’s WhatsApp Chatbot Flow Builder lets you design a WhatsApp chatbot with a straightforward drag-and-drop interface.
The chatbot can be used for many purposes, such as lead qualification, automating client inquiries and sales, sharing product and course details, providing after-sales assistance and much more. By broadcasting messages to an unlimited number of people, offering live chat across devices and enabling WhatsApp automation with integrations, you can achieve your automation goals and grow sales with the CloudShope WhatsApp chatbot.
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