IVR – Call Routing
Call routing is a procedure in which a call is routed in a manner in which you can select how it needs to react. Manage …
IVR
IVR – Admin SMS
Interactive Virtual Receptionist – Admin SMS is a service that is provided to the user who has taken our IVR or missed call services. When …
IVR – API Integration
Easily integrate any application and start service in minutes. Easily Integrate IVR Features with CloudShope APIs. API is known as an application programming interface, it …
IVR – Sticky Agent
When a sticky agent is enabled on an IVR number we check that if the caller has previously talked to any agent then the call …
IVR – Call Recording
Call recording: IVR records every call and makes it accessible. Each call is encrypted and stored for data security. It helps measure and improves current …
IVR – Welcome Tone
IVR welcome tone is a very basic yet a feature that every organization should have. It is a tone that is played at the starting …