Low Cost Cloud IVR Service Provider in India
Interactive voice response or IVR is an automated business phone system feature that interacts with callers and gathers information by giving them choices via a menu. It then performs actions based on the answers of the caller through the telephone keypad or their voice response.
The choices of the caller decide the actions of the IVR — it can provide information or, if the issue is more complex, route callers to a human agent who can better handle their needs. Cloudshope is one of the Low Cost Cloud IVR Service Provider in India.
Features of IVR–
1.IVR Configure:-
Time based IVR can be set for both Office hour and Non-Office hour. The timings of Office hour can be changed.
2.SMS–
An auto reply SMS can be sent to customer after they disconnect the IVR call.
Sender ID-If DLT approval has been done that ID is selected, otherwise default is selected to send the SMS.
There are 4 types of SMS that can be send:-
· First SMS-To send SMS to those customers who call for the first time.
· Second SMS-To send SMS to those customers who call for the second time or more than that.
· Missed SMS- To send SMS to those customers whose call was not answered by agents.
· Answered SMS- To send SMS to those customers whose call was answered by agents.
3.BOT SMS–
Cloudshope is one of the Low Cost Cloud IVR Service Provider in India which provides this unique feature.
A robotic chat via sms can be enabled. This is of 2 types-
· MMS is used to send multimedia content along with a robotic chat.
· Survey is used to conduct research on group of respondents over various topics.
4.VOICE CALL is used to send an auto reply voice call, containing a recorded clip.
5.IVR is used to send auto reply IVR call to customer in which pre recorded clip can be played as well as agent transfer can be set.It is used to collect multilevel feedback.
6.WHATSAPP is used to send auto reply Whatsapp.It is of 2 types-
Answer Template-It needs to be send to those customers whose call was answered by agents.
Missed template- It needs to be send to those customers whose call was not answered by agents.
From number is selected by which whatsapp missed template and answered template is to be send.It can be company’s fixed number or agent’s number.
7.EMAIL–
Alert Email ID is entered in which reports need to be received. It is of 3 types-
· Daily report-It is enabled to receive reports on daily basis.
· Weekly report- It is enabled to receive reports on weekly basis.
· Monthly report- It is enabled to receive reports on monthly basis.
8.CLICK TO CALL–
Auto click to call-Can be selected as active to place automatic click to call to missed customers. Schedule time is used to enter the time gap for the retry of auto click to call.This unique selling proposition offered by Cloudshope is one of the Low Cost Cloud IVR Service Provider in India.
9.API–
API stands for Application Program Interface. It is used for integration purpose.
Enable Pre API-Can be enabled so that API hits as soon as call lands on IVR.Only number is captured.
Enable Post API Url- Can be enabled so that API hits after the call gets disconnected. Number along with other details is captured.
Cloudshope is one of the Low Cost Cloud IVR Service Provider in India which provides this feature alongwith IVR.
9.AGENT SMS–
Cloudshope is one of the Low Cost Cloud IVR Service Provider in India which provides the feature of agent and admin sms.If the agent and admin wants to receive the actual number of the customer, this option is used.
Admin SMS-Can be enabled if admin wants to receive the actual customer number alongwith status.
Agent SMS- Can be enabled if agent wants to receive the actual customer number alongwith status.
10.ADDITIONAL SETTINGS–
Some additional settings provided by Cloudshope is one of the Low Cost Cloud IVR Service Provider in India are-
· Sticky agent-Can be enabled if admin wants that customer’s call will always connect to the same agent to whom he spoke for the first time.
· Max call per day-A customer will only call for the set number of times in a day.If it is 0,there is no limit.
· Max call lifetime-A customer will only call for the set number of times in the entire lifetime.If it is 0,there is no limit.
Cloudshope is one of the Low Cost Cloud IVR Service Provider in India which provides the following USP of IVR-
· Auto reply IVR,Whatsapp
· Dedicated Number of agents
· Click to call
· Sticky agent
· Customer original no.on call
· Policies of call transferring to agents.-round robin,parallel,sequential
· Call conferencing
· Call barging
· Call whispering