Interactive voice response also known as IVR Services, are well known for customer support and managing calls leading to direct the right call to right department.
IVR helps to automate your incoming business calls adding professionalism to your business by redirecting the right call to right group of agents depending on the inputs provided via customers, hence saving the time of customers as well as agents. CloudShope is the leading and one of the Best IVR Service providers in Delhi NCR USP’S of IVR Service- Multi-level IVR, Multi-language IVR, reply SMS, auto reply IVR, Auto reply WhatsApp, email alerts to admin, Agent & Admin SMS, Sticky Agent , Maximum Call Limit, Blacklisting, Auto Click to Call , etc.
USP’S & Advantages
Cloudshope is one of the Best IVR Service providers in Delhi NCR. Here are some best features that make Cloudshope best out of competitors –
1) Time Based IVR: You can set a different IVR flow for office hours and a different flow for non office hours, depending on you office timings.
2) Call Policy: You can divert you calls to different agents in different departments base on call policy. You can use – Parallel, Sequential, Round Robin, Group Round robin and Hybrid policy.
3) Voice mail: Adding to be advantages, clients can also leave a voice mail if the agents are not available.
4) Email Alerts: We offer you Daily, weekly and monthly email alerts for all the reports of IVR over the mentioned mail id.
5) Admin & Agent SMS: Cloudshope provide you this option so that admin can track who answered the call, when calls are getting missed. When they are not being answered, etc
6) Auto Reply Feature integrated with IVR : Because of this feature, CloudShope is considered as one of the Best IVR Service providers in Delhi NCR You will get an option to integrate a number of auto reply features with your custom IVR flow. Few of them are –
A) Auto reply SMS
B) Auto Reply WhatsApp
C) Auto Reply IVR
D) Auto Reply Voice Call
E) Auto Reply Click to Call
F) Auto Reply MMS
G) Auto Reply Survey
6) API Integration : Cloudshope furthers provides you with an option to get the services integrated with any of you CRM tools easily.
7) Sticky Agent: this feature avoids wasting agents and customers time by directly transferring customer’s calls to the same agent to whom he spoke first. That directly means it sticks a particular customer to a particular agent depending on the first interaction if the client and thats why CloudShope is undoubtedly one of the Best IVR Service providers in Delhi NCR8) Maximum Call Limit: You can apply limit to receive maximum call per day and maximum call lifetime from a single registered mobile number, to avoid entertaining the same call again and again.
8) Maximum Call Limit: You can apply limit to receive maximum call per day and maximum call lifetime from a single registered mobile number, to avoid entertaining the same call again and again.
9) Detailed Reporting: A complete detailed report is provide with the recording of the conversation done by client and the agent.
Why Cloudshope?
Enhance you customer experience from Cloudshope’s cost-effective, efficient and user- friendly IVR Solution.
1) User-friendly:
We provide you a user friendly portal which is easy to access.
2) Live Call Tracking:
Cloudshope provides you a live dashboard to track all your agents live calls by providing you a live dashboard option.
3) Call Barging:
The best advantage what you should choose Cloudshope is , it provide you a live call barging option in which you can enter a live call without agent and client being informed.
4) Call Whispering:
It provides you with an option to directly have conversation with agent on a live call without customer being informed of it and you can give feedback as well to your Agent on the Live Call only. Because of this feature, CloudShope is considered as one of the Best IVR Service providers in Delhi NCR.
5) Cost Effective:
We provide you all these features in very affordable prices with N number of features.
7) Instant Setup:
A quick setup process which takes hardly any time to start with you IVR.
8) Easy Integration:
It offers you to integrate the IVR services with any platform in a very simple way.
9) Auto Click to call:
The feature prevents any leads being missed as an auto click to call can be initiated after the call gets missed with few minutes. So you customers need not wait for a long time for a call back, which will further make a positive impact on your clients.
Start converting your leads into deal by simply availing the IVR Services from Cloudshope to redirect the right call to the right person. For more information, visit our website www.cloudshope.com or contact us in 90278-90278.