Cloud Telephony is a game changer for e-commerce industry.
The customer’s buying pattern and preferences have observed a massive shift in the past few years. The retail therapy has been much replaced by online shopping which has pushed the e-commerce industry to offer excellent customer service. However, he biggest challenge before e-commerce industry is to build trust among customers through a virtual platform? How can this be achieved? The answer is ‘Cloud Telephony’.
What is Cloud Telephony ?
Cloud Telephony is a traditional infrastructure to a virtual space. Cloud telephony offers features which were previously available only to well-established corporations. So, as a business owner, you don’t require to invest money in any physical setup, infrastructure or allocated a dedicated resource to handle the business communication.
Offers a personalized Experience
Cloud Telephony has empowered e-commerce industry to offer live caller information about the caller. This enables agents to personalize each and every call to give customers an amazing experience every time they call. Caller IDs updated in the CRM database provides the tele supports staff with all the background info on a caller, easily accessible “click to call” websites plugin, one touch access to previous orders.
Toll free umbers to assist customer’s queries
E-commerce institutes need to get in touch with the customers over the phone and assist them to resolve their queries, collect information, know their preferences. It can be assigning a toll-free number of high-value products.
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