Cloud Telephony, also referred as hosted telephony, is a technology that takes your telephone system on cloud.
⏰ Keep your business awake while you sleep
An IVR helps you attend all your business call 24*7. No matter which time zone your customers are calling from, all their calls will be answered. Enquiries after office hours will be routed to the agent who has been assigned to attend the calls for that particular time duration.
☎ Expand your business territory with a single 10-digit number
A virtual Number lets you map several other business numbers at the back of one number. And callers can easily choose the location, language or other specific requirements when calling on your business number. This will connect them to the agent working in that particular location or holding expertise in the chosen language.
💻 Give rest to your receptionist. Let IVR do the job
An IVR acts a virtual receptionist and routes your business calls efficiently and instantly to the concerned department or agent as per callers requirement. Also, high call volume never interferes in its efficiency. So, even if it’s your peak season, your business can ensure best customer experience.
📌 Keep your customers informed, don’t let them forget you
Bulk SMS feature helps you send a message to multiple recipients with a single click. And the best part is, it does not require a smartphone or an internet connection to get the message delivered. It’s one of those mode of communications that assures highest reachability with minimum efforts.
📞 Don’t hang on top of your agents while they’re on call. Monitor from a distance
Call recording helps you do so. It records all your customer-agent conversations which you can hear anytime, anywhere. So, listen to the calls recordings of your agents, monitor the way they talk to your customers, and exemplify best recordings for training purposes.
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