CloudShope and my operator both provides the service of IVR (Interactive virtual receptionist)
IVR Is used by the organization to help their user to support them with the queries if needed of even other information which is useful.
IVR is a 24*7 available as compared to a human-based receptionist.
It greets the customer in the same language according to the reason that could be English, Hindi, Urdu or some code language in which you need to say.
IVR turns out to be a cheaper and better option as compared to human receptionist since it can cater to a lot of information and also can cater to a lot of people at the same time.
IVR is a better and option than a normal human receptionist and helps and you to outsource these functions to the organization in a lot of manners.
Since it is a so powerful and really amazing tool that can be used by any organization for managing customer service or maybe needing the transportation organization etc.
So, now what are the features available in the IVR are compared accordingly
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Features
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CloudShope
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My operator
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Read more
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Multi-Level
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✓
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✗
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API Integration
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✓
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✗
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Real-time notification
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✓
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✗
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Read here…
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Call recording
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✓
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✗
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Sticky agent
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✓
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✓
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Extension
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✓
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✓
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Read here…
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Hold Tone
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✓
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✗
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Read here…
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Click to call
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✓
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✗
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Voicemail
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✗
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✓
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Read here…
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Routing
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✓
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✓
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Customized professional greetings
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✓
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✓
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Read here…
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So now let’s start with the feature’s comparison.
Multi-Level
Multi-level means the layering which is available in the Interactive virtual receptionist and is also there with the
API Integration
API Integration is a special feature and is exclusive to the CloudShope.
API Is a programmable interface between the user servers and to our servers
Real-time notification
The real-time notification gives the information to the user in real-time and it helps the user to watch the information to the user
Call recording
Sticky agent
A sticky agent is a system in which one gets connected to the same representative for the calls who have contacted to someone earlier.
Sticky Agent is a useful feature and helps the user to contact the user
Extension
Extension in IVR means that you can have a lot of numbers connected within one number which is assigned to the main number for the IVR.
It’s a common feature and is available in both organizations.
Hold Tone
Hold Tone is a feature available with the CloudShope and can be customized according to the Customers which can be given by the user.
In Hold Tone we can decide on the special offers or upcoming offers or even some necessary information.
Click to call
Click to Call means the ability to call by just clicking on a number displayed on the screen can call the company right away.
This is a CloudShope exclusive feature.
Voicemail
It is a My operator exclusive feature and is not available with CloudShope and it means that one can send a voicemail to the user’s database when none of the agents available for the response.
Routing
Call Routing means to route the call-in different department according to the need and can be decided in a lot of manners.
Call Routing is a common feature between both of the organizations that are CloudShope and My operator.
Customized professional greetings
Professional Customized greetings can be changed by the user or there are some presets which also make it different from other organizations.
Professional greetings are played when the call gets land to the user servers and after this, a pre-defined the greeting is played or customized calling greeting is played.
This is available with both of the organizations and is a very basic feature.