Multi-level IVR is a hierarchical menu structure that expands the capability of the system
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| IVR |
Give your callers a personalized experience every time they call you.
No more wasting time on IVR prompts that are not helpful.
Make callers aware of your brand with a customized IVR.
Welcome them with your brand name, whenever they make a call.
Multilevel IVR is an automated call response system that acts as an auto-receptionist with several self-help features in it.
IVR comes out to be beneficial for both the business and the customer.
Use Case
Multi level IVR is used by the customers in the education field by the users in this field customers are in education sector Virtual numbers will allow the schools to publish one number everywhere on their collaterals – online and offline.
IVR will allow the parents to reach the right department, saving the school the pain of getting the context of queries again and again and then redirecting them to the right department.
In the case of an inbound Call Center, an IVR is added to a call queue that connects callers with sales or support agents.
This is a typical scenario for insurance/banking/financial services/utility companies that offer customer services in various languages. Once the connection is made, the IVR invites the caller to choose a language, then select the service they want.
Eventually, the call is moved to a queue where agents respond in the language selected by the caller. Optionally, the call may be recorded by the queue.
HOW TO USE
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| MULTILEVEL IVR |
Multi-Level IVR can be set according to your needs and can be decided by anyone.
Multi-Level IVR is Decided by the user
STEPS.
GO TO DASHBOARD>SERVICES>IVR CONFIGURE>MANAGE IVR>NOW YOU CAN CONFIGURE THE MULTI-LEVEL IVR