Toll-free service allows callers to reach your The organization through a unique toll number across the country without having to pay for the telephone call.
We provide toll-free services that are quick and easy access for Enterprises to reach out to their Extended Enterprises such as customers, business partners as well as employees.
Our Intelligent Network provides advanced call routing options that give the flexibility to route calls as per the business processes and rules.
So, here is the comparison between both of the Organization CloudShope vs Knowrality even though both of the organization provides a lot of similar services in the market.
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| Toll-Free Service |
Features of Toll-free service
1.URL Forwarding
You can forward a copy of the missed call information to a pre-defined call back URL.
It is a special feature to CloudShope and is not available with Knowrality as seen on their website.
2.E-Mail Forwarding
Users can also update their call settings to get a copy of all missed call information.
A special feature that comes with the CloudShope only and not with Knowrality.
3.Auto-reply SMS
On every account of missed call a pre-defined. You can set up auto-response messages. An auto-reply SMS is also a USP of CloudShope and is not available with Knowrality.
4.Real-time notification
Missing a call means losing a potential customer or missing the opportunity to solve a customer’s problem.
Stay informed about your business calls and serve your customers better.
Real-time notification helps the consumer to understand the analytics of the business and how is it proceeding and going in day to day basis .
5. Call back
On every account of a missed call, a call back to the user or pre-defined.
Call back is also done when someone misses calling on the toll-free number and it can help the company to keep a track on the working of a callback.
6.Reporting
Access call logs in real-time, hear recordings of your toll-free calls.
Draw valuable business insights with customizable data dashboard reporting are available on both of the organization’s Knowrality and CloudShope.
Draw valuable business insights with customizable data dashboard reporting are available on both of the organization’s Knowrality and CloudShope.
7. AI-Driven Auto Keyword Analysis
Our artificial intelligence layered toll-free service can search for keywords to determine the nature of the conversation and caller sentiment to increase customer traction on toll-free calls.
It is an edge feature with Knowrality over CloudShope and is something which is a really better option as compared to CloudShope.
So now for better understanding, I have made a difference table for a better understanding of the Toll-free services and about their features.
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Features
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Toll-Free
Service
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CloudShope
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Knowlarity
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Read More
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URL Forwarding
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✓
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✓
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✗
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|||||
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E-mail Forwarding
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✓
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✓
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✗
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|||||
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Auto-reply SMS
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✓
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✓
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✗
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|||||
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Real-time notification
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✓
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✓
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✗
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|||||
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Call Back
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✓
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✓
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✗
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|||||
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Reporting
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✓
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✓
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✓
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|||||
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✓
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✗
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✓
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||||||
Toll-free service is provided with both of the organization but doesn’t provide a lot of features which is provided by the CloudShope but they have Ai Driven auto Keyword analysis which is something different from the CloudShope but CloudShope provides a lot of different work which is something which is very useful.
This blog doesn’t endorse any of the organizations but tries to help people.
So giving links of both of the organization
Contact us for any need, any query or just call us at 90278-90278