CloudShope is a cloud telephony company based in India and solely made for
the purpose of helping Businesses with the solutions which are needed in terms
of cloud telephony.
CloudShope believes and quotes:-
“CloudShope are happy to revolutionize the world with the power of cloud telephony. We look forward to developing a cloud telephony network that is reachable to every business, be it a well-established business or a new start-up or an entrepreneur. Our strength is our quality of service on which we never compromise. Besides, we make sure that the pricing suits every business. Let’s join hands to make a new Cloud Telephony Echo-System with CloudShope”
On the other hand, Knowlarity is a well-known established brand with almost the same services provided as the CloudShope. Knowlarity has a number of big brands associated with them.
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Let us understand the services and get to know more about these companies.
CloudShope and Knowlarity both include a lot of similar services but CloudShope gives us a lot of customizations in their plans and believes in solving business problems by in-house solutions, on the other hand, Knowlarity provides a lot of third-party integrations.
Why these services are essential and why should we use it?
These services are essential for business growth by enabling sales pipeline automation starting from lead generation to sales conversion and feedbacks.
It is essential because every organization needs a support system for the betterment of their workflow.
Customer service stats show that new customers costs anywhere between 5 and 25 times more expensive than retaining existing customers. – Harvard Business Review
Tabular services comparison
|
Services
|
CloudShope
|
Knowlarity
|
Comparison
|
|
IVR (Interactive virtual receptionist)
|
✓
|
✓
|
|
|
Bulk Voice Call
|
✓
|
✗
|
|
|
Bulk SMS
|
✓
|
✗
|
|
|
Toll-Free Service
|
✓
|
✓
|
|
|
Call Conferencing
|
✓
|
✓
|
|
|
Missed Call Service
|
✓
|
✓
|
|
|
App-Based Call Centre Solution
|
✓
|
✓
|
|
|
Call Masking Solution
|
✓
|
✓
|
Read more
|
|
OBD IVR
|
✓
|
✓
|
Read more
|
|
In-House Call Centre
|
✗
|
✓
|
These were the major services provided by both organizations.
So now what makes both of the companies different, even both of the companies provide similar services but still, there are some of the USP which is different in both of the organizations.
We will start with CloudShope and then we will go with Knowlarity.
CloudShope
|
S.no
|
CloudShope USP’S
|
Details
|
|
1. Bulk Voice call
|
|
|
|
2. Bulk SMS
|
Advance SMS tracking
|
|
|
3. Missed Call Service
|
|
|
|
4. IVR (interactive virtual receptionist)
|
|
Knowlarity
|
S.no
|
Knowlarity USP’S
|
Details
|
|
1. IVR (interactive virtual receptionist)
|
Boost agent productivity
Time-based call routing
Programmable extensions with multi-level IVR
|
|
|
2. Missed Call Service
|
Easily Integrate your missed call number with CRM and Google Analytics
Return multiple missed calls
Missed call automatically disconnects after one ring
|
|
|
3. Toll-Free Number
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Set Call Duration
Whitelist & Blacklist
Auto Call Routing
AI-Driven Auto Keyword Analysis
|
Cloud telephony is something which is used by almost every organization every day uses for maintaining customer support or things like bulk SMS to its users and making business easier.
CloudShope is a Noida based organization which always prospers to help it has brilliant support and also has more functions and feature as compared to Knowlarity which makes it much better.