Let’s check out how awesome the benefits of Virtual Phone Number System E-Commerce is:
Let's dig and discuss the features and advantages of Comprehensive Guide to Toll-Free Number and Helpline Numbers in India by Cloudshope Technologies :
A - Activation of Toll Free Telephone numbers: Toll free telephone numbers provided by cloudshope has a very easy activation once approved.
B - Barging : Another feature provided by
CloudShope Technologies on toll free numbers is call barging means the admin can listen to the live call of their agents .
C - Customization : Cloudshope welcomes customization of all kinds alongside toll free and helpline numbers.
D - Direct Caller No. : It is one of the unique features of Cloudshope which allows your agent to see the direct caller number when one is receiving the call on their helpline or toll free numbers.
E - Export Reports :
One can export their call reports of IVR Service from their Cloudshope Panel to their own devices along with call recordings and every detail.F - Filter Reports : In IVR Cloudshope offers you the feature where you can filter out your call reports on a different basis which helps admin to do the analysis of agents performance efficiently.
G - Google Sheet Integration : This feature of Cloudshope will directly fetch incoming IVR Calls data in your Google sheet. It helps to maintain leads for records, follow-ups, monitoring and evaluation purposes.
H - Helpline Number: CloudShope Technologies offers helpline number facility which helps in providing continuous availability for catering urgent needs and also help in providing expert help.
I - Integration(API Integration) : You can easily use Cloudshope’s API’s to integrate it as per your requirement with your Toll Free IVR.
J - Join Live Queue: Cloudshope offers a join live queue allowing callers to wait in line until they are connected to an agent. This way, calls management can be made better while improving service delivery.
K - Kylas Integration : The implementation of Kyla's CRM by Cloudshope takes advantage of these characteristics to improve telephone administration, strengthen client assistance, as well as simplify company activities.
L - Live Call Logs:
Cloudshope provides you to view live call logs over the admin panel which helps in handling call volume, improving service delivery, and enhancing procedures through in-depth examination of call details, live call records are crucial.M - Max call per day / Lifetime : A customer can only call on the toll free IVR for the set number of times in a day or in a lifetime.
N - Notification : For toll free numbers cloudshope provides various Notifications for the Admins to get timely updates regarding their IVR calls like for WhatsApp Notification, EMail Notification , Agent Notification.
O - Office Hours & Non-Office Hours: Call forwarding relays to live agents can be defined by Cloudshope within specific office hours that are automatically updated, while all other times are diverted to a personalized recorded greeting or even voicemail.
P - Parallel Policy:
Cloudshope’s call policy feature enables admin to customize call toll free number handling rules, including routing, forwarding and prioritization based on time, Caller ID or other criteria.Q - Queue Outgoing Calls: The outgoing queue for calls at Cloudshop automates in terms of scheduling, routing and monitoring therefore increasing efficiency as well as customer engagement and facilitating data-driven decision making processes.
R - Round Robin Policy: Cloudshope’s Call recording feature captures and stores conversations of agents which helps admin to review interactions for quality control, training and compliance purposes which enhance overall communication management.
S - Sticky Agent : Allows you to set a particular agent with a particular customer with whom he got connected for the first time.
T - Truecaller Verification :Cloudshope provides verified Truecaller identities as well as Toll Free numbers for business that if somebody calls your Toll Free phone or Helpdesk line, it will show up their brand name, emblem and industry.
U - Unlimited Channels : If you get a Toll Free Number for Business from Cloudshope then, we provide an unlimited channel in our IVR that means the system will capture all calls and will be shown in the dashboard.
V - Validity: Cloudshope provides an admin to check plan validity that means when their toll free telephone number will be expiring is visible over the admin panel.
W - Whispering : Cloudshope provides a dynamic feature while being on a call toll free number admin can listen to the live conversation of their agents without letting them know.
X- Xtra Benefits/Calls/Performance: Cloudshope is enhancing performance on toll-free and helpline numbers through increased call capacity, detailed analytics, improved response times as well as streamlined operations.
Y- Yield Extra : Cloudshope’s toll-free number supports customer-care services that can enhance the way customers talk with businesses, give more advanced analysis and also enable a faster method of answering calls.
Z- Zonal Transfer on Extension Press: Cloudshope enables zonal transfer through the extension press, allowing for easy call redirection to specific departments or areas based upon information supplied by the dialer.
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