The perfect fit call center software for your Business

Cloud-Based IVR (Interactive Voice Response)

1. Automated Call Rerouting:

   Cloudshope’s IVR solution offered by Cloudshope helps companies to automatically route incoming calls so that a customer addresses the relevant section or person without the need for human cooperation.



2. Self-Service Features:

   Cloudshope’s IVR system allows the user to answer simple questions which lessens the work of the agents and sustains the satisfaction level of customers, too.



3. Adjustable Systems:

   The system is to its full operation designed and operated by individual businesses which create the distinct call flow according to their unique requirements like provision of support, sales and even billing.

Toll-Free Numbers

1. Better Accessibility:

   Cloudshope provides toll-free numbers which enable your clients to contact your business without incurring any charges, thus increasing the likelihood of receiving more call volumes.



2. Brand Equity:

   Toll Free Numbers improves the way clients view the business since it gives the potential customers a more sophisticated look at the firm.



3. Call Measurement:

   The system records incoming calls to assess the impact of marketing promotions and the performance of service agents.

Auto - Dialer

Combining a variety of communication instruments into one integrated platform is a major trend known as Unified Communications

1. Outbound Calling:

   With Cloudshope's auto-dialer availability, agents do not need to do manual dialing, thus simplifying the outbound calls.



2. Predictive Dialer:

   As the name suggests, the system allows an agent to be predicted, and a number to be dialed as soon as he is available, facilitating the rational use of time.



3. CRM Integration:

   The auto-dialer combines with a customer relationship management system to enhance the targeting of outbound campaigns, allowing companies to reach out to customers more effectively.

Real-Time Analytics & Reports

1. Insights on Performance:

   The platform of Cloudshope facilitates in-depth figured analysis in real time with a number of metrics inclusive of average handling time, call abandonment rates and agent productivity among other parameters.



2. Reports Generation

   Companies are able to create reports that suit their needs in aid of monitoring customer service objectives and spotting problems.



3. Forecasting Tools:

   Call volume can be forecasted on the basis of historical records and trends which helps in controlling human and other resources better.

Click-to-Call Solutions

1. Immediate Contact with the Customer:

   With Cloudshope features like click-to-call visitors on your website can connect to the organization in a more direct way.



2. Increase Conversion Rates:

   This encourages the conversion of leads by increasing customer interaction and therefore reducing the chances of an adverse reaction.



3. Reporting Tools:

   All click to call activities are documented and available for level analysis and engagement marketing improvement strategies.

CRM Integration

1. Uninterrupted Process:

   Call center solutions from Cloudshope are compatible with leading CRM tools like Salesforce and Zoho, enabling agents to view customer details at a glance, thanks to real-time information retrieval systems.



2. Enhanced Customization:

   Agents get access to customer profile, interaction history and order details to aid them in serving customers better.



3. Simplification:

   With integration comes the automation of processes such as call logging, follow up appointments and issuing tickets which helps in enhancing the efficiency of the processes.