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Dialer, CTC & Outbound

Your agents talk. The dialling looks after itself.

Work through a lead list without anyone typing a number — predictive, progressive and preview modes, click-to-call from the CRM, and every outcome written back to the record.

Start for freeView pricing

7-day free trial · No credit card required

Connect rate

78%

Agents ready

24

Avg. talk time

5m 42s

Dialer · Campaign overview

Outbound run

Predictive mode

Live calls

124

Ready

18

Busy

7

Callbacks

42

Calls · last 14 days

+91 98••• 21045Connected03:14
+91 99••• 88120Busy02:41
+91 74••• 30567Queued01:55
+91 80••• 11902Recorded00:58

MacBook Pro

RO

Outbound call

Live agent bridge

Connected+91 98••• 21045
  • Renewal reminder
  • Collections follow-up
Wrap-up03:14

Dialer flow

1List loaded
2Call matched
3Wrap-up logged

Two channels, kept separate

They share a contact list and an account, but they are different products with different rules — so here is each one on its own.

01

Auto Dialer

Seats for the agents who take the calls. The dialer works the list ahead of them so there is no gap between one conversation and the next.

  • Sales outreach

    Work a lead list without manual dialling.

  • Collections

    Reminder campaigns with automatic agent handover.

  • Renewals

    Reach customers before their licence lapses.

What you get

  • Predictive diallingDial ahead of agent availability on outbound campaigns.
  • Preview and progressive modesAgent sees the record before the call connects.
  • Agent status managementBreak, wrap-up and availability tracking.
  • Campaign reportingConnect rate, talk time and dispositions per campaign.

02

Click to Call & Outbound CTC

One click on a contact places the call — from the CRM, from a report, or from your own app through the API. Nothing is dialled by hand.

  • Call from the CRM

    Ring a contact straight from the record you are reading.

  • Call from your own app

    Place the call over the API and let us bridge it.

  • Call back a web enquiry

    Connect a form submission to an agent immediately.

What you get

  • Click-to-call from any recordNo number typed, no number mistyped.
  • Outbound CTC APIPlace and bridge calls from your own systems.
  • Call recordingStored against the customer record, not a separate silo.
  • Written back to the CRMEvery call lands on the contact it belongs to.

One dialer queue, every outcome

Load a list, choose a dial mode, route calls to the right agent, then track every connected call and disposition in the same live workflow.

Lead listUpload numbers or CRMcontacts into the queueDial modePredictive, preview orprogressive routingAgent statusReady, available andwrap-up trackingConnected callThe next customer isrouted to a live agentCTC & bridgeOne click places the callwithout manual diallingOutcome reportConnect rate, queue timeand disposition trackedDIALREPORTDialerOne queue

Dialer, CTC & Outbound features

Everything included on every paid plan unless noted.

Predictive, progressive and preview

Three dialling modes, chosen per campaign.

Real-time agent transfer

Move a live call to another agent without dropping it.

Agent availability and wrap-up

Break, wrap-up and status tracking per agent.

Call recording

Stored against the customer record.

Campaign scheduling

Queue a campaign for a chosen date and time.

APIs and webhooks

Start a campaign from your systems, and hear back when a call ends.

Dialer, CTC & Outbound pricing

Start free, then pay monthly for what you keep. Prepay several months in one order if that suits you better. All prices exclude GST.

Free trial

Dialer, CTC & Outbound

Dialer Licence

Try Dialer Licence free for 7 days. No card required.

  • Full access for the trial period
  • After ₹2,000/month + GST
Start free trial
Build your own

Build your dialer

A licence per agent, a number to dial from, and credits for the calls — in any combination. Everything is billed together in a single order.

  • Dialer Licence
    ₹2,000/month
  • Manual Licence
    ₹2,000/month
  • Pick quantities on the next screen. GST is added and shown before you pay.
Buy now

How payment works

  1. 1. Pick a plan and confirm your details. GST is calculated from your registered state.
  2. 2. Pay securely through Razorpay — UPI, cards, net banking or wallets. CloudShope never sees your card details.
  3. 3. Your account is activated automatically once payment is confirmed, and your GST invoice is issued.

FAQ

  • Every service has its own independent 7-day trial with trial credits included. Starting a trial on one service does not use up your trial on another. No card is required.

Try Dialer, CTC & Outbound free for 7 days

Every service has its own independent trial. No credit card required.

Start for freeContact sales