Privacy Policy

To avail certain services on our Websites, users are required to provide certain information for the registration process namely: - a) your name, b) email address, c) sex, d) age, e) PIN code, f) password etc., and / or your occupation, interests, and the like. The Information as supplied by the users enables us to improve our sites and provide you the most user-friendly experience.

Any phone numbers collected when the user calls on our IVR or Missed call number will be stored securely and can be used by our marketing and sales agent to understand the customer requirement and deliver services to our customers. We may send recent promotion offers to all such numbers for a period of 90 days.

All required information is service dependent and we may use the above said user information to, maintain, protect, and improve its services (including advertising services) and for developing new services

Such information will not be considered as sensitive if it is freely available and accessible in the public domain or is furnished under the Right to Information Act, 2005 or any other law for the time being in force.

To improve the responsiveness of the sites for our users, we may use "cookies", or similar electronic tools to collect information to assign each visitor a unique, random number as a User Identification (User ID) to understand the user's individual interests using the Identified Computer. Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your computer. The only personal information a cookie can contain is information you supply. A cookie cannot read data off your hard drive. Our advertisers may also assign their own cookies to your browser (if you click on their ads), a process that we do not control.

Our web servers automatically collect limited information about your computer's connection to the Internet, including your IP address, when you visit our site. (Your IP address is a number that lets computers attached to the Internet know where to send you data -- such as the web pages you view.) Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, to tailor our site to the interests of our users, to measure traffic within our site and let advertisers know the geographic locations from where our visitors come.

Our policy discloses the privacy practices for our own web site only. Our site provides links to other websites also that are beyond our control. We shall in no way be responsible in way for your use of such sites.

We shares the sensitive personal information to any third party without obtaining the prior consent of the user in the following limited circumstances:

(A) When it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offences. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing these Terms; for complying with the applicable laws and regulations.

(B) We proposes to share such information within its group companies and officers and employees of such group companies for the purpose of processing personal information on its behalf. We also ensure that these recipients of such information agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.

All information gathered on our Website is securely stored within our controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. And, of course, any information you include in a posting to the discussion areas is available to anyone with Internet access.

However the internet is an ever evolving medium. We may change our Privacy Policy from time to time to incorporate necessary future changes. Of course, our use of any information we gather will always be consistent with the policy under which the information was collected, regardless of what the new policy may be.

Redressal Mechanism: Any complaints, abuse or concerns with regards to content and or comment or breach of these terms shall be immediately informed to the designated Grievance Officer as mentioned below via in writing or through email signed with the electronic signature. ("Grievance Officer").

Contacts — With your permission, the app reads the contacts saved on your device so you can start a conversation with a saved contact instead of typing a number. Your contact list is never uploaded to our servers. Only the name and phone number of the specific contact you choose to message is sent, in order to create that conversation.

Location — With your permission, and only when you tap the location option in a conversation, the app reads your device's current location and sends it as a message to that conversation. We do not track your location in the background.

Camera and photos — With your permission, the app uses your camera and photo library so you can capture or select images and videos to send as message attachments. These files are uploaded to our servers only to deliver them in the conversation you send them to.

Microphone — With your permission, the app uses your microphone to record voice notes and to carry voice calls made inside a conversation. Recordings are uploaded only when you choose to send them.

Messages — Conversation content you send and receive through the app is stored on our servers so it can be delivered and shown across your devices.

We do not sell your data, and we do not share it with third parties for advertising or analytics. The app contains no advertising or analytics SDKs.

You can delete your CloudShope Connect account and the personal data associated with it at any time, using any of the following methods:

From the panel (self-service): Sign in at https://nextgenpanel.cloudshope.com, go to Profile → Delete User, and confirm the request. Your agent account and the personal data linked to it — including your profile details, conversation history, contacts you have messaged, call records, and uploaded media — are removed from our active systems.

By email: Write to support@cloudshope.com from your registered email address with the subject line "Account Deletion Request". Include your registered email address or phone number so we can locate your account.

Through your organisation administrator: If your account was provisioned by an organisation, your administrator can remove your agent account and its associated data from the panel on your behalf.

Deletion requests are completed within 30 days of receipt. After deletion, your data is removed from our production systems and scheduled for removal from encrypted backups within a further 90 days. We may retain a limited set of records where retention is required by applicable law (for example, invoicing and tax records) or where necessary to resolve disputes, prevent fraud, or enforce our agreements; such records are permanently deleted once the applicable retention period expires.

If you have questions about deletion of your data, contact us at support@cloudshope.com or through the Grievance Redressal contact listed in Section 07.