Industries

E-Commerce Sector

Capture high-value prospect intent, and keep every customer updated with personalised communication.

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Industry workspace

E-Commerce operations

Live

Conversations

24.8k

up 18%

Response time

42 sec

-31%

Resolved

86%

on target

Reach by channel

This month

Priority flows

Automated Voice Call

Sales CRM

Automated SMS

Connected teams

One operating view

A connected operating layer

How CloudShope helps the e-commerce industry

Grow online sales by connecting multi-channel marketing campaigns to the business numbers you publish. Identify the leads worth chasing, keep buyers updated from checkout to doorstep, and make sure a customer calling your store never goes unanswered.

One view

for every team

Faster

customer response

Clearer

next actions

Designed around your workflow

Needs we suffice for the e-commerce industry

Understand market trends and customer requirements to offer faster customer engagement.

Logistics & Delivery

Keep buyers updated on every order and let delivery executives reach them without either side exposing a personal phone number, on a network built for real-time order communication.

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Track Marketing ROI

Integrate a unified multi-channel platform to track and monitor by linking Missed Call Solution and virtual business numbers to your online and offline marketing campaigns.

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Customer Support & Feedback

Deliver a refined customer experience across chatbots and voicebots, automated calls, SMS and speech analytics, and collect feedback on the order the customer just received.

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Sales and Lead Generation

Simplify the sales and lead generation process with Cloud Contact Center, Lead Management and Missed Call Solution to boost sales with a targeted approach tailored to your requirements.

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A Virtual Phone

The modern shopping world needs tools that make customers feel looked after and keep things simple for the business — one virtual business number that routes every buyer to the right person.

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Remote Working

Empowering efficiency with a smart remote work cloud communication technology and video platform to be available to your customers from anywhere anytime.

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