Logistics and Delivery

Cater to detailed customer needs with CloudShope's business communication solutions that track vital insights in real-time for improved services. Maximize teams' efficiency by enabling them to offer complete privacy during customer engagement on their preferred channel. Elevate your logistics and delivery service on an automated omni-channel platform for refined customer experience.

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What it runs on

Every product here is billed from one wallet, on one account.

Benefits for Logistics and Delivery

Track every order in real-time, keep your customers updated and offer seamless customer interaction.

Sticky Agent Concept

Customer calls are routed and patched to the agent who has contacted the same customer previously based on the contact details to ensure a comfortable customer experience.

Call Recording and Scheduling

Delivery executives can communicate in real-time with customers and reschedule calls in case a customer missed a call from the delivery agent.

Enhanced Transparency

Get real-time updates on the inventory status just by processing automated calls to customers in standard operational procedures.

Secure And Reliable

To ensure the confidentiality of your sales and leads data, our databases are highly secured and protected.

Seamless Integration

End-to-end cloud customer experience management ensuring secured and reliable service to deliver enhanced customer experience.

Keyword Spotting

Identify the positive and negative customer sentiments via keyword spotting and people intelligence to reduce unhappy customers into happy ones.

The CloudShope advantages

Why CloudShope is considered one of the most reliable cloud communications companies in India and Southeast Asia.

Highly Secure

ISO 27001:2013 certified information security management system.

Superior Quality

Best success rates, voice quality and reduced latency.

Superior Reliability

Best in class uptimes of 99.94% including operator uptimes.

Patented Solutions

Gain competitive advantage from patented products.

Scale at Ease

Grow at will, expand without worrying about infrastructure.

Best Support

18×7 customer support via phone, email and Twitter.

Other use cases

Sales & Lead GenerationAutomate the sales and lead generation process on a unified communication platform to identify and nurture potential prospects.

Track Marketing ROILink every online and offline campaign to a virtual business number, then monitor and track what each one actually returned.

Customer Service & SupportCollate customer calls from scattered sources onto one platform, and track, record and analyze each one in real time.

Remote Work SolutionSet your team up to take business calls from anywhere, with the same routing, recording and reporting they had in the office.

Automated Calls, Surveys & FeedbackRun surveys and collect feedback over automated calls, and keep every answer in one place.

Security & ComplianceRun an agile, encrypted communication workflow on a compliant platform, without adding infrastructure.

ERPCustom enterprise resource planning built around how your business actually runs — with two-way Tally integration and a connection to the tools you already use.

SIP & VoIP ServersRent dedicated physical servers for SIP termination, VoIP applications and call processing — configured to your traffic, on a flexible rental plan.

Ready to put logistics & delivery on CloudShope?

Start a free trial on any service, or tell us what you are trying to fix and we will tell you what we would do about it.

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