About
The Pirates of Grill invites all the pirates in the area to come together for a meal that will make them want to steal. Its menu is made up of North Indian dishes from continental Europe as well as Asia; it also includes Mediterranean fare too. However, what sets the Pirates of Grill apart is its collection of entrees.
One unique aspect about them is their modern-day decor with brown and coral colored walls while having several places where one can sit such as a tall coffee table set up in front of high chairs. Presently, Pirates of Grill operates lines based in Delhi as well as surrounding towns like Gurgaon among others including Noida, Lucknow, Jammu, Ludhiana, Jalandhar & Chandigarh.
Challenges Faced
Marketing is a big task for an established food chain restaurant to manage , and to manage that marketing is even a bigger task. Pirates and Grills experienced problems in managing their call flow efficiently especially as handling inbound calls involved customer orders/ booking and reservation inquiries which was time-consuming and increasingly complex.
They were also in dire need of a solution that would enable their managers to make and control calls easily by having separate buttons for different services that can be managed when they are away from the office as well as an immediate necessity to simplify their operational processes.
The Solution
To counter these difficulties, Pirates of Grills has formed a partnership with CloudShope Technologies to design a complete IVR system to manage the call flow efficiently.
For Inbound call flow we provided them a virtual number to streamline the call flow related to bookings and reservations.
Integration & Configuration: The webinar solution is integrated with CloudShope Cloud telephony platform. Setup of webinar features like Google sheet integration and automated Voice calls for reminders for attendance tracking.
Scheduling Webinar: After integration is done as soon as there is any entry in the sheets, they receive automated reminders through Voice calls, SMS, and WhatsApp.
Post Webinar Activities: Participation data can be analyzed to gauge engagement and Increase productivity through the automated reports that is generated on the CloudShope’s Platform .
Conclusion
IVR systems enable customers to conveniently and effectively communicate with the restaurant. In this regard, the customers are available with both ordering, reservation, menu checks as well as delivery tracking options that mainly go a long way into ensuring that they are instantly served without waiting for a human being to respond.
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