Challenge
To grow rapidly they published a number to receive incoming calls and get more orders.
But, only one number was there and what happened is,
They started to receive a number of calls not just for orders but jobseekers, delivery, order details, and many other things.
They got frustrated and was not able to manage the flood of incoming calls coming on the number.
Solution
By integrating CloudShope's IVR system, Chai Sutta Bar was able to make a smooth communication process and ensured no calls went unnoticed. With this IVR system,
Chai Sutta Bar did one thing with their call menu,
Press 1 for Jobseekers
Press 2 for Delivery
Press 3 for Order details
Press 4 for Complaint
They made separate departments for the inquiries and felt like a weight has been lifted from the chest.
Results
- Increase in Leads
- Improved Customer Satisfaction
- Reduction in Operational Costs
Running into the same thing Chai Sutta Bar was? IVR is on a 7-day free trial, no card required.
Start for free
