Cloud telephony, also known as cloud-based telephony or hosted telephony, is the delivery of voice communications and telephony applications via the internet. In education, cloud telephony offers a number of benefits and relevant use cases, including improved communication, administrative efficiency and an enhanced overall educational experience.
Cloudshope's cloud telephony system provides a range of solutions that help bring the educational industry onto a digital platform, including multi-level IVR, voice calls, bulk SMS and many more.
Admission and enrolment
During admissions, Cloudshope's multi-level IVR systems help a great deal in managing huge numbers of enquiries, giving information on courses, fees and application procedures. Prospective students who have shown interest can be followed up using automated calling systems.
Student and parent communication
Institutions can send notifications about attendance, examination dates, results and fee reminders. Cloudshope's bulk SMS service and bulk WhatsApp through the WhatsApp API help alert students and parents about school events, holidays and emergencies such as closures.
Support services
Cloud telephony can also provide a single helpline for academic and technical support, with easy-to-reach lines for career guidance and psychological assistance. Cloudshope's multi-level IVR is the one-stop solution for support and guidance calls reaching educational institutions.
Feedback and surveys
Cloudshope's automated bulk voice calls can gather feedback from parents and students on different dimensions of the institution's service delivery, including the quality of education.
Major benefits and considerations of cloud telephony for education
The main benefits and things to consider when bringing cloud telephony into an educational institution:
- Cost-effective communication
- Scalability
- Improved communication
- Integration
- User training
- A reliable internet connection
Conclusion
Cloud telephony can significantly boost communication and operational efficiency in the educational sector. It can help educational institutions offer better learning services to students while improving administrative procedures, creating a highly connected learning environment where instant feedback can be received.
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