Fastrack Polyfab

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Introduction:

Fastrack Polyfab, one of the largest manufacturers of high quality HDPE fabrics and multilayer films in India. We have a state of the art manufacturing facility at Kadi, Gujarat, to deliver products that stand for strength, innovation, durability and reliability.
Our tarpaulins help customers across India and around the world safeguard their valuables. Thanks to our international standards of quality and global distribution network, our products are popular in export markets, with our stronghold being South America, UAE and Australia.

The Challenge :

Fastrack Polyfab faced the challenge of carefully handling customer interaction, Fastrack Polyfab had to get a one stop solution due to the vast distribution network and many contact points with clients that it had in place.
Because of their vast network they were receiving calls in large amount, then they decided to do something about incoming call management.

The Solution:

Cloudshope’s Toll free Numbers delivered ideal answer for: Fastrack Polyfab by deploying toll-free number service, which had numerous advantages:
Come let us understand How CloudShope help in customer support for your Business:

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Easy Access: Customers were allowed by toll-free numbers to contact Fastrack Polyfab without incurring any charges. Which enhanced Customer support.

Call management: Companies could effectively manage high call levels by CloudShope offering high-level call management that allowed them to route calls to appropriate departments or agents enabling quick and efficient replies,

Tracking & Analysis: The toll-free numbers for customer support that included detailed tracking as well as analytics capabilities were given to Fastrack Polyfab so they used them to gain insights in order to review their customer service strategies by analyzing peak call times, levels of calls and consumer enquiries.

These mentioned points was the solution provided by Cloudshope for customer’s benefit and full customer support making it India' s No. 1 toll free number service .

Conclusion:

Fastrack Polyfab improved their customer engagement, sales processes and overall sales performance by employing CloudShope’s toll-free numbers. The story of their success is a testimony to the strength that lies in effective communication tools towards business amplification and satisfaction of a customer. CloudShope’s toll-free numbers have already given rise to a lot of firms aiming at enhancing their customer service and selling out products.

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