About Service

A Web bot , also known as Internet bot, is a program that runs automated tasks over the Internet. Typically intended to perform simple and repetitive tasks, Internet bots/Web bot are scripts and programs that enables their user to do things quickly and on a scale. For example, search engines like Google, Bing, Yandex or Baidu use crawler bots to periodically collect information from hundreds of millions of domains and index it into their result pages.

Benefits of Webbot

  • Elevates the Customer Service Level
  • Improving User Engagement
  • Targeting a Wider Audience
  • Derive Business Intelligence
  • Push Notifications More Relevant
  • Website a Helpdesk with Zero-Waiting Time
  • Webot Features

    An Internet bot is a specific kind of technology that interfaces with the global Internet to provide different kinds of automations.

    Beyond understanding and interacting conversationally, a great chatbot has specific natural language processing (NLP) capabilities to understand the context of a conversation in multiple languages.The best chatbots have advanced conversational capabilities and can proactively seek out information, and can also ask clarifying questions, even if the conversation isn’t linear.

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    The chatbot converses seamlessly across multiple digital channels and retains data and context for a seamless experience. In best cases, even passing that information to a live agent if needed.

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    The chatbot can be integrated with critical systems and orchestrate workflows inside and outside of the CRM. It can handle real-time action as routine as a password change, all the way through a complex multi-step workflow spanning multiple applications.

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    The chatbot can infer customer personality traits and understand sentiment and tone during an interaction to deliver a personalized experience, or escalate to a live-agent when necessary.

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    The chatbot can reach, consume, and process vast amounts of data– both structured and unstructured–to surface insights from any source - to gather relevant data to solve customer issues quickly.

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    The chatbot can perform complex reasoning without human intervention. For example, a great Service chatbot should be able to infer solutions based on relevant case histories.

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    Frequently asked questions (FAQ)

    Got Any Questions? Read Here! Before You Contact Us. ...

    Chat agents communicate with customers through live chat or email to answer questions, solve problems, and troubleshoot. Chat agents can work remotely or in a standard office environment, and are generally required to have customer service experience.


    Chatbot users tend to have a few questions of their own they'd like to ask, and you better be ready for them.


    79% of consumers prefer live chats because they offer instant responses. Live chat has the highest consumer satisfaction rate at 92%. For 41% of consumers, live chat is a preferred channel for contacting support teams. 63% of consumers who used live chat on a website are likely to return to that site.


    Provide real-time customer support with live chat

    The main benefit is that it allows your customers to get an instant response to the questions they need answering. So, it's not surprising that 79% of customers say they prefer live chat purely because of the immediacy it offers compared to other channels.


    In order to meet the expectations businesses look for new ways to deliver outstanding customer service. However, live chat best practices impact the three key areas of a business


    Yes, we have a dedicated in-house team to look after all your technical issues. For Technical support write us at support@Cloudshope.in. We resolve every query and issue in shortest possible time. However in certain circumstances we need to depend on telecom resources provided by third party Telecom Operator to resolve any network related issue.


    Kindly mail us all your queries or suggestions at support@cloudshope.com. We will be happy to serve you better.