A PLAN FOR YOUR BUSINESS.

About Service

Customer Support is one of the most resource-intensive departments in any enterprise. Customer Service Agents spend their whole day answering customer questions, connecting with other departments for relevant information, and solving repetitive customer queries. Higher customer queries lead to the requirement for more Agents and resources and ultimately result in greater costs for the company.Smartbots Customer Support Bot is an AI-powered bot that lets enterprises do things that once were just believed to be impossible: support customers 24×7, resolve customer queries without human intervention, handle huge user queries simultaneously and more.

Benefits of Bot Support

  • Bot Support offers instant resolutions
  • Your business can offer 24/7 conversational support
  • You can tailor answers to different types of customers
  • Your team has more context on each customer
  • A consistent user experience is created
  • Answer common question quickly
  • Reducing Hold time
  • Bot Support Features

    Bot Support help customer to solve the query in minimun time and in efficient way.

    Customer Service Bot, unlike a human, does not need any off time. Bots work round the clock to resolve user queries.

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    Discover the most common customer issues and queries and address them quickly

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    Feedback is important to understand user requirements. Get instant and quick feedback from the users through customer support chatbot.

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    Customer Service Chatbot can handle a great number of queries simultaneously without any extra resources.

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    As the bot handles the most common queries, Agents are free to pursue more important and complex tasks

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    Customer Support Bot can be configured to be accessed from any channel and any device

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    Customer Service Bot can be integrated with existing CRMs that will help to drive impact in a short time

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    In case of a complicated query, the Customer Service Chatbot can smoothly transfer the call to a live agent, along with the context.

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    Frequently asked questions (FAQ)

    Got Any Questions? Read Here! Before You Contact Us. ...
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    bot support allows customers to have text-based conversations with support teams via the web. Using live chat software embedded on the company's website, customers can send their questions to a person (or sometimes an AI bot) who can quickly reply to them in the same small window.

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    Bots improve the customer experience by giving your customers the quick answers they demand, on their terms, anytime and anywhere they want. With the ability to provide 24/7 customer service and take on a virtually unlimited amount of customer queries simultaneously, bots are your queue busters and central automated hubs of information.

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    According to our benchmark report, bots are currently involved in 59% of all chat interactions – 1 in 4 of those are handled from start to finish without an agent. Your chatbot volume distribution will naturally vary between business hours and off-hours. During business hours, bots should be your first line of defence for FAQs. Then there are customers that you would want instantly routed to an agent, like VIPs, those with urgent technical issues, or other specific criteria that apply to your business. Taking those parameters into consideration, bots should be handling at least half of all incoming chat volume.

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    Provide real-time customer support with live chat

    The main benefit is that it allows your customers to get an instant response to the questions they need answering. So, it's not surprising that 79% of customers say they prefer live chat purely because of the immediacy it offers compared to other channels.

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    In order to meet the expectations businesses look for new ways to deliver outstanding customer service. However, live chat best practices impact the three key areas of a business

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    Yes, we have a dedicated in-house team to look after all your technical issues. For Technical support write us at support@Cloudshope.in. We resolve every query and issue in shortest possible time. However in certain circumstances we need to depend on telecom resources provided by third party Telecom Operator to resolve any network related issue.

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    Kindly mail us all your queries or suggestions at support@cloudshope.com. We will be happy to serve you better.

    A PLAN FOR YOUR BUSINESS.