Power up your inbound and outbound customer interaction with a flexible IP-based all -in- one Call-Center Solution that helps you innovate and deliver awesome omni-channel customer experiences.
h a flexible IP-based all-in-one Call-Center So
CloudShope helps you to deliver professional and high quality customer and caller experience. Our cloud based call center solution ensures that the customer’s needs are satisfied throughout the customer lifecycle.
Call Center Solution:-
- Hosted IVR:- IVR stands for interactive voice responses and it is a cloud Telephony solution.
- Skill based Routing:- If you are using skills-based routing, your IVR assigns skill values to incoming queue calls so that calls can be sent to the most qualified agents.
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Time Based Routing:- You can set up your IVR based on time. All calls after office hours can be forwarded to voicemail.