Frequently asked questions (FAQ)Got Any Questions? Read Here! Before You Contact Us. ...
No, we do not charge any setup fee for missed call alert services. We charge only for the plan you select.
Your unique dedicated Toll Free missed call number is called channel or channelid in technical terms.
We require mobile for authentication and security purposes. Thus, your network operator will not charge you anything. We also send your login password post registration on your mobile.
The cost of plan depends upon the type of plan you select. Details of our plans and offers are available at Pricing Page
The validity of your Toll-Free-Number depends upon the plan you purchase. You can always increase validity of your plan at any point of time before expiry.
No, there are no monthly rental charges for your Toll Free number. However, there is a validity attached to each plan.
Depending upon your requirements, you can select and purchase any amount of Toll Free miss call Numbers. We also recommend exploring our reseller plans for bulk purchases.
We understand the term ‘liberty’ and hence, do not bind our client to use our services for any said period of time. You can stop using our services whenever you wish to do so. To do so, you need to drop a mail at [email protected] informing us about your unwillingness to continue your account.
We provide online web interface to monitor and record the response of your online campaign in real time along with GEO-Location of the caller(s). You can also configure your account settings to get a carbon copy of your missed call number information to your email ID or mobile phone.
Yes, we have a dedicated in-house team to look after all your technical issues. For Technical support write us at [email protected] We resolve every query and issue in shortest possible time. However in certain circumstances we need to depend on telecom resources provided by third party Telecom Operator to resolve any network related issue.
Yes, there is a facility provided in the Activity Settings to send reply SMS after any missed call received on your toll free number.
It depends upon the type of plan you select. However, you can alway purchase additional missed call credits as add-on, in case you run out of credits in the middle of any campaign.
Yes, Cloudshope is capable of handling high volume responses on its distributed telephony architecture.
Yes, in the back end control panel, you can have entire information about the missed calls you received along with Geo-Location of the caller(s).
Your existing plan can be renewed from your ‘user dashboard’. You will find an option to renew the plan there. The charges and validity will be same as the running plan.
Yes, we have our own SPAM fileter algorithm in place. Apart form this, individual campaings can also be configured for custom SPAM rules from Settings menu.
Yes, we have an option for very extensive black-list configuration settings. Entiere cirle or specific operator in a particular circle can be configured as black-list. An individual number can also be configured in black-list settings.