Virtual Receptionist

Give your brand a better outlook by using professional IVR Services. Never miss a customer , Every lead matters

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About Service

IVR system or IVR tech. are something we have all used at least once in our lives. What does it entail? Technically speaking, Interactive Voice Response (IVR) is a technology that allows a pre-recorded voice to interact with humans through the use of voice and DTMF tones input via the keypad. What this means is, when you call, the voice on the other end will be a computer generated voice. You can use your phone’s keyboard to create a certain outcome. In other words, an IVR system or application provides pre-recorded voice responses for appropriate situations to access relevant data.

- Transfer Call To Agent
- Play a Pre-Recorded Voice Clip
- Ask user to record a voice mail
- Etc …

You can even set different call flow charts for different parts of the day. You may like to transfer call to your agent in office time and record voice mail in non-office time.

Our fully integrated panel gives you option to configure your IVR options, you can change or update any uploaded voice clip or change the call flow anytime from anywhere.

IVR Features

We have made IVR Services very easy with our user friendly & powerful platform

CloudShope is the only cloud telephony company in India that offers unlimited channels with introductory offers. we provide powerful infrastructure, never to let a customer miss even a single call due to channel capacity constraints. through our user friendly & powerful platform...................Read More

Prices Use Cases

Give your callers a personalized experience every time they call you. No more wasting time on IVR prompts that are not helpful. Make callers aware of your brand with a customized IVR. Welcome them with your brand name, whenever they make a call..........Read More

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Our IVR system allows you to set unlimited Agents/users to receive customer’s calls so that you don’t have to miss a single lead for your business. user friendly panel which is easy to use & manage.............Read More

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Easily integrate any application and start service in minutes. Easily Integrate IVR Features with CloudShopeAPIs. ...........Read More

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Missing a call means losing a potential customer or missing the opportunity to solve a customer’s problem. Stay informed about your business calls and serve your customers better. user friendly panel which is easy to use & manage...............Read More

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Call recording: Our IVR records every call and makes it accessible. Each call is encrypted and stored for data security. It helps measure and improves current business processes and keep track of customer interactions. through our user friendly & powerful platform. .................Read More

Prices Use Cases

Sticky agent is a person who will pick up your call every time you contact customer support/ service for a query. It saves valuable time of both customers and agents as they don’t have to repeat the same conversation again. through our user friendly & powerful platform. ............Read More

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It offers the flexibility of transferring incoming calls in sequential, parallel and round-robin manner. Set-up call distribution logic based on caller ID, timings and geography. Ensure customer calls are handled in the most efficient manner, and reduce waiting time user friendly panel which is easy to use & manage..............Read More

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The IVR solution with the CRM is a fully Engaged IVR CRM (Customer Relationship Mangement) solution, which can be used to provide the more engaging services to the clients user friendly panel which is easy to use & manage..............Read More

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Our IVR lets you create and manage an unlimited number of extensions. Custom settings for each extension enable calls to be forwarded to several destinations user friendly panel which is easy to use & manage.................Read More

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Using the blacklist function, you can create a list of unwanted phone numbers and prevent them to access the lines. through our user friendly & powerful platform. .............Read More

Prices Use Cases

You can customize your on hold tune according to your business requirement. Putting a caller on hold is “an opportunity for you to inform callers about special offers or upcoming events.” Make callers aware of your brand with a customized IVR. Welcome them with your brand name, whenever they make a call.

prices Use Cases

Agents can easily login and access the complete call data, dashboard and CRM, from within the panel. This is best to easily manage agents and keep them updated about the ongoing or finished tasks. user friendly panel which is easy to use & manage..............Read More

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Easy and Dynamic Multi Lingual Greetings application which plays interactive greetings in caller’s preferred language. You can change the greetings/ questions as per your need as and when desired. user friendly panel which is easy to use & manage...................Read More

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Click-to-call refers to the ability to make a call by just a click on a number displays over your screen and can call in the company right then. user friendly panel which is easy to use & manage................Read More

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Manage incoming call load with three types of call policy.
Round Robin (Cyclic):
This forwarding type ensures every agent in your call centre will get equal number of incoming calls one by one.
Straight:
This forwarding type ensures all calls will be delivered to first specified number and if that number is busy or unavailable then calls will be routed to fail over numbers. 10 failover numbers can be configured.
Parallel:
This forwarding type ensures that calls will be delivered to all configured numbers at the same time and any one can pick the call. All other calls will be dropped.
You can set the call flows from them according to your requirement...........Read More


Prices Use Cases

Know exactly how your team is performing over phone calls. Get a detailed daily report with call statistics for your company and individual agents as well as groups...............Read More

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Easily set up and manage filters on callers like prioritizing the calls or limit the number of callers. user friendly panel which is easy to use & manage.

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You can use your own existing number for Hosted IVR and it will be activated in 60 seconds. You may change your number any time.

prices Use Cases

PRICE STARTING AT
  • Rs.699/Month

  • A PLAN FOR YOUR BUSINESS.


    IVR Service Use Cases

    In this case, an IVR is used to automate the flow of incoming calls inside a company. Callers are guided to connect with phone extensions by means of built IVR menus with prerecorded messages. This task is usually performed by a human operator (a call dispatcher or a receptionist). Using the IVR technology, this process is automated, leaving the receptionist with more time to perform other tasks.

    In case of an inbound Call Center, an IVR is added to a call queue that connects callers with sales or support agents. This is a typical scenario for insurance/banking/financial services/utilities companies which offer customer services in various languages. Once the connection is made, the IVR invites the caller to choose a language, then to select the service they want. Eventually, the call is moved to a queue where agents respond in the language selected by the caller. Optionally, the call may be recorded by the queue.

    Sometimes, customers can use the IVR to send utilities companies (water, electricity, gas, etc.) specific information about their consumption rate. This can be done very easily: the customer calls the IVR, provides their customer ID, and enters the counter readings for the gas consumption in the current month using the phone keypad. The value is stored in a database, compared with the last month reading and the difference is used to generate the invoice for the current month consumption. The entire process is done automatically, without any human operator intervention.

    IVR applications are used in the freight/transportation industry to confirm the delivery of goods/packages to their destination. Upon delivery, the freighter dials the IVR number, performs a PIN-based authentication, and confirms the status delivery of the package by entering the transport ID or airway bill (AWB) using the phone keypad. The number is stored into a database and the transport is confirmed. Based on this transport status, other processes on the workflow can be triggered.

    Frequently asked questions (FAQ)

    Got Any Questions? Read Here! Before You Contact Us. ...
    1
    2

    CloudShope is very secure. We have taken many steps to insure you that your conversations are kept private.

    3

    CloudShope provides you new number to receive calls. If you still want to use your existing number then you need to setup call forward of your number to CloudShope number.

    4

    Simply call one of our sales staff and they will give you a number of options to suit your business needs.

    5

    Yes, you may have your greetings professionally done and then loaded into your profile.

    6

    1. No upfront capital expenditure
    2. Lower overall total cost of ownership (TCO)
    3. Easy Upgrades
    4. Better service delivery
    5. Easier to customize
    6. Better scalability
    7. Users more productive
    8. Easier to manage and administrate
    9. Instant access to innovative new business solutions and application

    7

    CloudShope is extremely reliable. We guarantee 99.99% uptime. Our infrastructure is redundant and delivers your communications through the most networks available.

    8

    Outstanding! Literally crystal clear. Our service uses the most advanced systems and equipment in the industry, assuring the best voice quality available anywhere at any price.

    9

    The answer is yes if you are ready to upgrade to a full-featured CloudShope system at this point.

    10

    CloudShope makes sense for any business, but particularly those businesses that don't want the added headaches and management associated with on-premise hardware and software. Even companies with on-site IT staff have begun to see the benefits of on-demand or hosted applications such as CloudShope. Also, because CloudShope is provided as Software-as-a-Service (SaaS) it has no capital expenditures which makes it much more appealing to most businesses that don't want to spend on equipment that likely will be obsolete in just a few years. Smaller businesses love the big company image CloudShope provides through the automated Virtual Receptionist, and the features they would never be able to afford with traditional PBX systems.

    11

    Software-as-a-Service (SaaS) is part of a growing trend in business that eliminates many of the drawbacks to the installation, maintenance, and upgrades demanded by premise-based systems or software. SaaS has been perfected over the last few years to the point that it is a trusted, reliable, cost-effective alternative. CloudShope is a fully hosted service and manages all of the software and systems it takes to provide your business with rock-solid, dependable communications. No software to install, no upgrades to keep up with, no additional costs.

    12

    Very little time (less than 10-15 minutes).

    13

    Absolutely! CloudShope is the perfect solution for multiple offices and locations.

    14

    Very competitively! We price our service on a low flat monthly rate. Visit prices section of each service.

    15

    Our solutions work on PSTN network and doesn't use VOIP or mix IP and TDM and hence we are compliant with regulatory rules.

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